Enjoy your visit to East Grinstead with a stay at Alexander House And Utopia Spa. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and AGs 3 Rosette Restaurant, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an indoor pool, and a fitness center. Fellow travelers love the helpful staff and overall property condition.
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in/out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs only, 1 total, up to 44 lbs per pet)*
Service animals welcome
Specific rooms only*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Onsite extended parking (GBP 7.5 per night)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
2 restaurants
3 bars/lounges
Coffee/tea in a common area
Room service (limited hours)
What to do
Fitness classes
Yoga classes
Hiking/biking trails
Free use of nearby fitness center
Golf lessons nearby
Hiking/biking trails nearby
Working away
Meeting rooms
Conference space (495 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bicycle rentals
Pool loungers
Facilities
1 building/tower
Built in 1608
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An indoor pool
Full-service spa
Hot tub
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Victorian architecture
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Low-height counter/sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Turndown service
Premium bedding
What to enjoy
Individually furnished
Freshen up
Private bathroom
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
Utopia Spa has 29 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
AGs 3 Rosette Restaurant - This fine-dining restaurant serves lunch and dinner. Reservations are required.
Reflections Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Awards and affiliations
The property is a member of the Small Luxury Hotels of the World.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately GBP 15.50 per person
Late check-out can be arranged for an extra charge of GBP 50 (subject to availability)
Children & extra beds
Rollaway beds are available for GBP 40.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 40.00 per pet, per night
Parking
Extended parking costs GBP 7.5 per night
Pool, spa, & gym (if applicable)
The spa is accessible for GBP 20 per person, per day
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Alexander House Spa
Alexander House Utopia
Alexander House Utopia Spa
Alexander House Utopia Spa East Grinstead
Alexander Utopia Spa
Utopia Alexander House
Utopia Spa Alexander House
Alexander House Utopia Spa Hotel East Grinstead
Alexander House Utopia Spa Hotel
Alexander House And Utopia Spa Hotel
Alexander House And Utopia Spa East Grinstead
Alexander House And Utopia Spa Hotel East Grinstead
Frequently asked questions
Does Alexander House And Utopia Spa offer free cancellation for a full refund?
Yes, Alexander House And Utopia Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Alexander House And Utopia Spa?
Yes, there's an indoor pool.
Are pets allowed at Alexander House And Utopia Spa?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 44 lbs per pet. There's a charge of GBP 40.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Alexander House And Utopia Spa?
Yes, there's free self and valet parking. Electric vehicle charging is available.
What are the check-in and check-out times at Alexander House And Utopia Spa?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge of GBP 50 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Alexander House And Utopia Spa and nearby?
Have fun with onsite activities like cycling and hiking, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Alexander House And Utopia Spa also has 3 bars, an indoor pool, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Alexander House And Utopia Spa?
Yes, there are 2 onsite restaurants, featuring alfresco dining and British cuisine.
Have a question?
Beta
Get instant answers with AI powered search of property information and reviews.
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Fair
17 Mar 2025
Poor spa. Terrible, overpriced food.
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up.
Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible..
The decor was dated and cheap looking.
Terrible value for money overall.
Emma
Emma, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Mar 2025
Wayne
Wayne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Feb 2025
Beautiful hotel with excellent service.
A beautiful building with welcoming log fires.
The hotel is very comfortable and every member of staff went out of their way to be helpful with my disabled husband. They were unfailingly cheerful and created a lovely atmosphere.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Feb 2025
Birthday celebration
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
Debbie
Debbie, 1-night trip
Verified Hotels.com guest review
2/10 Poor
17 Feb 2025
CC
CC, 1-night trip
Verified Hotels.com guest review
6/10 Good
4 Jan 2025
Disappointing
Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa.
Relaxation room cold and disappointing 85min massage.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2024
Susanna
Susanna, 1-night trip
Verified Hotels.com guest review
8/10 Very good
16 Dec 2024
George
George, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 Dec 2024
Location
Oswaldo
Oswaldo, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Dec 2024
Joe
Joe, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Dec 2024
Rachel
Rachel, 1-night trip
Verified Hotels.com guest review
8/10 Very good
7 Dec 2024
Paul
Paul, 3-night trip
Verified Hotels.com guest review
8/10 Very good
5 Dec 2024
alison
alison, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Dec 2024
Gemma
Gemma, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 Nov 2024
Beautiful property both inside and out with nice parking
john
john, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 Oct 2024
Yogesh
Yogesh, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2024
soniya
soniya, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Oct 2024
Just had a wonderful stay at Alexander House.
The room was amazing, the Spa was excellent and the staff were really friendly.
I'll definitely return again.
Mandeep Singh
Mandeep Singh, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Great stop over close to Gatwick.
Beautiful pools at the spa to help with jet lag
Great dining options
Carolan
Carolan, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 Oct 2024
Keith
Keith, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Oct 2024
Hinna
Hinna, 2-night trip
Verified Expedia guest review
10/10 Exceptional
30 Sep 2024
Fabulous
Stunning
Lisa
Lisa, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Sep 2024
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
20 Sep 2024
This place was better than expected no need to leave the property! Wish we did 2 nights here