6/10 Good
Apr 14, 2025
Very disappointed!!
Quite disappointing, actually. The toilet had a broken bolt, the bathroom smelled intensely like cigarettes, even though it was a non-smoking room, & the room was not cleaned. We also had to ask for toilet paper, since there was only one roll in the room. Our biggest complaint of all though, is that we were under the understanding that this was a pet friendly hotel when we made our reservation. However, upon speaking on the phone with a man at the front desk, I was informed that they do not allow pets under any circumstances. So, I was NOT able to travel there with my husband, due to the pet policy, & the lack of flexibility of the hotel staff. We will NOT stay at that hotel again.
I believe hotels.com is also responsible, since I specifically clicked " pet friendly hotels " before I ever made thae reservation. I don't understand how this mistake happened!
Deborah L
Deborah L, 3-night family trip
Verified Hotels.com guest review