Unfortunately, this was not the hotel for me. Decent for a 1-night stay but not more than that. The hotel staff were nice, pleasant, and helpful. Front desk representative Patunia (forgive me if I’ve misspelled her name) was wonderful, as was security guard Marcel who was always greeted us well. However, the property is very dated and needs a good renovation.
On arrival, we received a room that had an old school lock and key safe but the lock was missing - you read that right, the lock was missing. When I called the front desk to have this addressed they said there aren’t enough locks/keys for every room and I’d have to wait until someone checks out to get one. After carrying our valuables around with us for almost 2 days (as we explored the island) and multiple checkins with the front desk on the status of the lock, I had enough. I requested a new room or a partial refund because I booked a room with a functioning safe. Magically, a lock/key became available after that request. The water pressure and shower temperature the first day was room temperature and just cold the second day, but they managed to fix the issue. The microwave (appeared to be new) did not work and had to be rewired. Other issues were stains on walls and floors, cracks/chips in tiles, worn out grout. That said, the rooms were clean and I found the overall cleanliness to be good.
Do NOT use the hotel taxi service (Bay Garden Resorts Taxi service). The Manager named Telvin John was extremely rude!