6/10 Good
20 Nov 2024
Lovely Hotel, Poor Room
This is a very nice hotel in the public areas. The outside and the inside is very well kept. The service was excellent, the food in the restaurant was nice quality and good choice for breakfast and dinner. The pools and the pool area is also very spacious and well looked after. What really let this hotel down for me was the room. We had room 2005 a junior suite which was in fact just a small room with a sofa. The condition of the room was fairly average to say the least. Floor boards had gaps in and move, rough edges on furniture and poor finishing in the bathroom, mastic missing and rough. When the toilet was flushed in another room the noise from the pipes and the water system was incredibly loud. We complained about this and were moved to room 2013. This room was exactly the same for condition and noise which woke us several times during the night. Also making it hard to sleep was the room temperature which was a very warm 23-24 degrees, we were told the air conditioning is switched off this time of the year. I don't know if rooms on other floors are in this condition but I would definitely not stay in a so called junior suite again. Spend a few more euros on these rooms to bring them up to standard.
Shaun
Shaun, 2-night trip
Verified Hotels.com guest review
