4/10 Fair
Apr 13, 2025
Disappointing Stay
My family booked a 2 bedroom suite, which would have the 3 beds we needed. When we arrive, the hotel told us they were oversold and only had a 1 bedroom suite, with 2 beds, available. It was too late to find other accommodations, so we took it and our daughter slept on couch cushions on the floor. In the room, the handle to the bedroom door was broken and the sofa bed had some hairballs on it when we opened it up. There were only towels for 2 people, not 4. We were only staying one night and had a late family event, so we just worked with what we had and left early the next morning. We did get a refund for the room price difference, but it was definitely disappointing. We also tried to speak with the manager when we arrived, but could not get his attention and needed to get to our event.
Sonya
Sonya, 1-night family trip
Verified Hotels.com guest review