I will start with the positives, the front desk and restaurant services staff are great and helpful. Special call out for Kathleen (manager), Shay (front desk) and Karen (breakfast reception).. Unfortunately, this is the end of the positives, the hotel is old and going through refurb (supposedly ending Jan 2024). Lots of issues with the room I was originally given, security and concierge staff are rude and judgemental (all customers should be treated the same!).
Might try again once the refurb is done, MAYBE !!