8/10 Very good
9 Mar 2025
Parking attendant conduct reflects poorly. Nice h
Except for the shift parking/security attendant, Nicole, who was rude, disrespectful, sarcastic unhelpful and a lier, as she refused us entry into the parking lot. She said that there were no spaces and would not allow me to check. I directly me to park outside in the public parking area reequiring me to either try again in the morning or pay for parking at $3/h starting at 8 a.m. I went to check and found Seven spaces free! She again refused ro accept that and again àqqlied stating that the lot was full. I even showed her the pictures of the vacant spots!
The front desk got the head of security to check with me. As we approached the gate he saw that the FIRST space was free. She then allowed someone to use it stating that I, the guest,was rude, and continued to refused me entry
Fortunately, her shift ended and the head of security reluctenly allowed me to enter....I proceeded to park. A waste of over an hour in chully weathwr causing a neeedless argument with my wife who was worried since I faile to return to the room for such an extended period of time. I asked the front desk for compensation..nothing. They were pleasant but stated that parking wasnunder control of security. OTHERWISE, ITthe hotel is lovely with excellent daily rates....for now $183/ night Cad. Though this experience was very unpleasant, I will not let it deter me from staying at there again.
Chaim
Chaim, 4-night trip
Verified Hotels.com guest review
