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Hotel & Spa La Mansión del Burro Azul

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Egyptian cotton sheets, premium bedding, down comforters
Egyptian cotton sheets, premium bedding, down comforters
Room amenity
Egyptian cotton sheets, premium bedding, down comforters

Overview of Hotel & Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul

3.5 star property
Family-friendly hotel with full-service spa, connected to the convention center, near Theater of the Republic

8.2/10 Very good

324 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Lounge area
  • Spa
  • Laundry facilities
The price is CA $62
Price available on 08/04/2022
Map
Ignacio Altamirano Sur #35, Centro Historico, Queretaro, QRO, 76000
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Breakfast available
  • Sauna
  • Steam room
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Shopping center shuttle
  • Limo/town car service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Stovetop
  • Private bathroom
  • Living room
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Queretaro
  • Centro Histórico - 1 min walk
  • Alameda Hidalgo Park - 3 min drive
  • Aqueduct of Santiago de Queretaro - 6 min drive
  • Puerta la Victoria - 7 min drive
  • Josefa Ortiz de Domínguez Auditorium - 7 min drive
  • Autonomous University of Queretaro - 15 min drive
  • Corregidora Stadium - 15 min drive
  • El Cimatario National Park - 18 min drive
  • Queretaro Convention Center - 15 min drive
  • El Marques Industrial Park - 20 min drive

Getting around

  • Queretaro Intl. Airport (QRO) - 36 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
Map

About this property

Hotel & Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul puts you within a 10-minute drive of Centro Histórico and offers an airport shuttle (available 24 hours) for MXN 800 per vehicle. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy. A sauna, a steam room, and a terrace are other highlights. Fellow travelers like the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 1:00 PM - 11:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 9:30 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Area shuttle within 33.00 kilometers*
  • Shopping center shuttle*

Other information

  • Smoke-free property
  • No alcohol served onsite
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11 AM
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Shared microwave
  • Shared refrigerator
  • Room service (late night)

Taking the kids

  • Children stay free
  • Playground
  • Babysitting (surcharge)

What to do

  • Golf lessons nearby
  • Skiing nearby
  • Hot springs nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • Terrace
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Grab bar near toilet

Languages spoken

  • Spanish

Room amenities

Be entertained

  • DVD player
  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • Yard
  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free weekday newspapers
  • Free WiFi

Food and drink

  • Stovetop
  • Oven

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

MOSS has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 170 for adults and MXN 170 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (roundtrip)
  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Queretaro
Hotel & Spa La Mansión del Burro Azul Hotel Queretaro

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness
Write a review

10/10 Exceptional

María Eugenia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Kevin Eduardo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

A nice place to stay. Super quiet, and traditional style.
George, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charming hotel in the heart of Queretaro!
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Perfect location and very beautiful hotel!! Will definitely go back!
1-night family trip
Verified Expedia guest review

10/10 Exceptional

The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Autry, 2-night romance trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

Bonito
Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.
Richard, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Suprised
Arriving from the outside I started to worry and said oh no but going through the door and seeing my name on the notice board things went swimmingly after that. The hotel is lovely and the staff are great and informative. I would stay again!!!
Bob, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A dessert, short and swee.t
I consider my staying at Moss Hotel & Spa very enjoyable. The location was amazing, the staff were very cordial and the Continental Breakfast was considerably tasteful. It was a short, but comforting experience!
Abel, 3-night trip
Verified Hotels.com guest review