We booked for the location, pool and free parking. After booking, the hotel contacted us to apologise that the pool would not be open for our stay. And they then said the small car park was first come, first served. To save any hassle, we decided to park in one of the town carparks, not realising it was quite so steep - £23 for 25hrs.
When we checked in, we noticed the pool on the CCTV - it was in use after all, but they hadn’t told us (so we hadn’t bright swim stuff). They were apologetic, but what can you do at that point?
After going out for dinner, we came back to relax and watch TV only to find out the TV didn’t work - and couldn’t be fixed that evening. So no TV either! The member of staff was apologetic but there was nothing she could do as it was a problem with the aerial. She did offer us a drink, but we didn’t want anything else, so weren’t able to take her up on the offer.
Fortunately the breakfast (which we paid for separately) was good, and again the staff were friendly, warm and professional. This was the only saving grace really. The hotel is really old - which in itself is quite charming - if you like wonky floors. But it’s really in dire need of a sympathetic renovation. The carpets are wrinkled and worn, the beds are basic (think stripy bed base, velvet headboard stuck to the wall, sprung mattress - the kind where you feel every movement). It’s expensive for what it is and despite its great location, and hospitality, it was rather disappointing.