HOTEL NEUSCHLOSS OTARU

Otaru hotel with spa and restaurant

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At HOTEL NEUSCHLOSS OTARU, you'll be within a 10-minute drive of Otaru Canal. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (9)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Meeting rooms
  • 24-hour front desk
  • Vending machine
  • Microwave in a common area
  • Concierge services

Feel at home (6)

  • Private bathroom
  • In-room climate control (air conditioning)
  • Cable TV service
  • Free self parking
  • Free toiletries
  • Hair dryer
CA $410
CA $451 total
Oct 1 - Oct 2

Why we love this property

Work and play balance
Located in the city center, this hotel offers meeting rooms for business needs. After work, guests can relax at the spa, sauna, or hot tub.
Breakfast and bites
Savor cooked-to-order breakfast at this hotel's restaurant. The on-site bar offers the perfect spot to unwind after a day of adventures.
Spa retreat sanctuary
The full-service spa opens daily for total relaxation. Guests can unwind in the sauna and hot tub while surrounded by national park beauty.

Room options

Showing 11 of 11 rooms
A hotel room with a large bed, a television, a desk with a chair, and a view of the outdoors through the window.
A hotel room with a large bed, a television, a desk with a chair, and a view of the outdoors through the window.
A hotel room with a large bed, a television, a desk with a chair, and a view of the outdoors through the window.
A hotel room with a large bed, a television, a desk with a chair, and a view of the outdoors through the window.

Ocean View Double Room

  • Sleeps 2
  • 1 Double Bed
A hotel room with a bed, a desk, a chair, a small table, a mirror, and a view of the outdoors.
A hotel room with a bed, a desk, a chair, a small table, a mirror, and a view of the outdoors.
A hotel room with a bed, a desk, a chair, a small table, a mirror, and a view of the outdoors.
A hotel room with a bed, a desk, a chair, a small table, a mirror, and a view of the outdoors.

Semi Western-style Room

  • Sleeps 4
A hotel room with two beds, a television, a desk, and a lamp.
A hotel room with two beds, a television, a desk, and a lamp.
A hotel room with two beds, a television, a desk, and a lamp.
A hotel room with two beds, a television, a desk, and a lamp.

Semi Western-style Room

  • Sleeps 4
A couple in a hot tub with a view of the ocean, a tea set, and a towel on the side.
A hotel room with two beds, a large window with a view, and a television on a dresser.
A couple in a hot tub with a view of the ocean, a tea set, and a towel on the side.
A hotel room with two beds, a large window with a view, and a television on a dresser.

Superior Twin Room, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
Standard Twin Room, Bay View
Standard Twin Room, Bay View
Standard Twin Room, Bay View
Standard Twin Room, Bay View

Standard Twin Room, Bay View

  • Bay view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
A wheelchair in a hotel lobby with a patterned carpet, a wooden chair, and a lamp.
A wheelchair in a hotel lobby with a patterned carpet, a wooden chair, and a lamp.
A wheelchair in a hotel lobby with a patterned carpet, a wooden chair, and a lamp.
A wheelchair in a hotel lobby with a patterned carpet, a wooden chair, and a lamp.

Comfort Quadruple Room

  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
A spacious room with a view of the sea, a dining area with a table and chairs, and two plush armchairs.
A spacious room with a view of the sea, a dining area with a table and chairs, and two plush armchairs.
A spacious room with a view of the sea, a dining area with a table and chairs, and two plush armchairs.
A spacious room with a view of the sea, a dining area with a table and chairs, and two plush armchairs.

Panoramic Suite

  • Sea view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.
A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.
A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.
A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.

Panoramic Suite

  • Harbour view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
A hotel room with a sofa, two beds, a table, and a lamp.
A hotel room with a sofa, two beds, a table, and a lamp.
A hotel room with a sofa, two beds, a table, and a lamp.
A hotel room with a sofa, two beds, a table, and a lamp.

Superior Quadruple Room

  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
A hotel room with a large bed, a sofa, a TV, and a window with curtains.
A hotel room with a large bed, a sofa, a TV, and a window with curtains.
A hotel room with a large bed, a sofa, a TV, and a window with curtains.
A hotel room with a large bed, a sofa, a TV, and a window with curtains.

Superior Double Room

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
A room with a dining area, a sofa set, and a view of the sea.
A room with a dining area, a sofa set, and a view of the sea.
A room with a dining area, a sofa set, and a view of the sea.
A room with a dining area, a sofa set, and a view of the sea.

Luxury Suite

  • Bay view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
3-282,syukutsu, Otaru, hokkaido, 0470047

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.3 km
  • Shukutsu Marine Land - 9 min walk - 0.8 km
  • Otaru Aquarium - 9 min walk - 0.8 km
  • Nishin Goten - 15 min walk - 1.3 km
  • Otaru Kihinkan - 15 min walk - 1.3 km

Getting around

  • Sapporo Okadama Airport (OKD) - 62 min drive
  • New Chitose Intl. Airport (CTS) - 100 min drive
  • Inaho Station - 26 min drive
  • Hoshioki Station - 27 min drive
  • Niki Station - 28 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪小樽貴賓館 - ‬11 min walk
  • ‪青塚食堂 - ‬12 min walk
  • ‪レストラン おたる三幸 水族館店 - ‬8 min walk

About this property

HOTEL NEUSCHLOSS OTARU

  • At HOTEL NEUSCHLOSS OTARU, you'll be within a 10-minute drive of Otaru Canal. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

At a glance

Hotel size

    • 58 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Shared microwave

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Full-service spa

Accessibility

  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Down comforter
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)
  • Phone

More

  • Housekeeping on request (surcharge)
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

レストラン「ブラウキュステ」 - Onsite fine-dining restaurant. Open daily.
バーラウンジ「ペルレ」 - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping is offered for an extra charge of JPY 1100 per day

Policies

Extra-person charges may apply and vary depending on property policy.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Diners Club, JCB International, Union Pay

Also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Are pets allowed at HOTEL NEUSCHLOSS OTARU?

Sorry, pets aren't allowed.

Is parking offered on site at HOTEL NEUSCHLOSS OTARU?

Yes, there's free self parking.

What are the check-in and check-out times at HOTEL NEUSCHLOSS OTARU?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11:00 AM.

What is there to do at HOTEL NEUSCHLOSS OTARU and nearby?

HOTEL NEUSCHLOSS OTARU has a spa.

Are there restaurants at or near HOTEL NEUSCHLOSS OTARU?

Yes, there's an onsite restaurant, レストラン「ブラウキュステ」.

What's the area around HOTEL NEUSCHLOSS OTARU like?

HOTEL NEUSCHLOSS OTARU is in the heart of Otaru, a short 8-minute walk from Otaru Aquarium and 13 minutes' walk from Otaru Kihinkan.

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HOTEL NEUSCHLOSS OTARU Reviews

4.0

6.0

Cleanliness

8.0

Staff & service

6.0

Property conditions & facilities
Verified review

6/10 Good

スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Verified review

2/10 Poor