The welcome and service at this hotel is truly outstanding! From being collected at the port and driven to the hotel in the buggy, to then arriving and hearing the big gong being struck as we entered, was fantastic!
We had a garden suite residence room, and everything was completely perfect at all times. The hotel logistics even time the perfect turndown service while you are at dinner, which is excellent!
Food and drinks at the hotel are of the best quality around, and the Creole night was magnificent, with dancers and singers during the meal time.
The only negative that i could possibly give to this hotel, is the somewhat difficult access in and out of the swimming pool. The ladder needs to be longer, as it is a few feet off the bottom of the pool, and also the steps that many people choose to use, to enter to exit the pool, are so deep and have no handrail to assist you in or out. I saw many people struggle with this.
Apart from that, the hotel is wonderful, and with little change to the way the pool is accessed, the facility could be a lot better.
