2/10 Poor
4 Feb 2025
Do not book !! They are liars !! I booked a room a month ahead ( there was a big event so all the hotels were all full and all overcharging,when I arrived at the hotel the manager said they had cancelled my booking and they are not able to accommodate me. On top of that they said they are not associated with Expedia because they had a changed of ownership,so my booking was with old owner not the new owner. At first they said there is no free room then they change story and ask me to cancel Expedia booking and book with them directly.
I said okay, but I have go make sure Expedia will refund my $ . I called Expedia , on the phone over 2 hours and Expedia said they are not able to get a hold of the "old owner " to approve the refund. ( Policy is no refund )
after a couple hours of insist not paying again unless I get refunded. I finally received a message on Expedia from the hotel "previous owner "stated that they have to cancel my booking due to technical difficulties.
With that message in then I go ahead and said I will pay for one night first .
After checked in I called Expedia again to make sure a refund will be issued, this time Expedia said they got a hold of the owner and the refund is approved.
There was no new owner and old owner, the hotel want to keep my payments and get me to pay again. I overheard the manager on the phone and got instructions from the other end of the phone " okay, cancel and rebook"
Room was dirty and had no hot water,
Shinyi
Shinyi, 4-night trip
Verified Expedia guest review