Disappointing. Booked luxury twin with balcony. Ceiling disgustingly water stained, beds very narrow likely a Euro single not UK single size. Reason booked room was for balcony so could sit outside in the evenings, but dirty rattan sofa and table had no cushions. Asked next morning to be fixed which was told we would get, even phoned back in afternoon and was told it was being sorted, but on returning later nothing There or even other cushions put there. Nothing offered either. Too uncomfortable to sit on. Only pig socket was under tv or half way up wall by the door nothing by bed. Water hot and shower area really clean, room dusty though especially round edges and bed. I’ve stayed with Quentin 20 times in 18 years in Amsterdam, probably worst stay I’ve had. Also in Italy booked wed-fri by accident instead of fri-sun. Phoned them within 5 minutes of booking and asked they would please change it and they refused after 24 hours reviewing it. They had no reason to say no they weren’t booked and it even would have cost more for the wknds. It was my error booking I know but I phoned them straight away and they wouldn’t help. Even with my booking history at this chain as well. I will never stay with Quentin again.