This hotel is away from the crowds, but only 10 minutes to the action near the Maya mall, and about 20 minutes from the old city. The hotel is showing it's age, but still a nice getaway. The family suites were large, clean and spacious. The pool was refreshing and central. The food and drinks we ordered were quite disappointing, I'd recommend eating elsewhere. Our biggest complaint is our first room toilets and one of the AC did not work. We did get a nice free upgrade, which was a nice gesture, however the master bathroom smelled terrible, likely from the sewage system. This did not sit well with us and unfortunately tainted the entire hotel. We did see others complaints online about this, and we can confirm, it's true. They did have one lady at front desk with amazing English and she was very helpful and apologetic, with a great understanding of customer service