Hilton Hangzhou Qiandao Lake Resort

Photo gallery for Hilton Hangzhou Qiandao Lake Resort

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
View from room

Overview of Hilton Hangzhou Qiandao Lake Resort

Hilton Hangzhou Qiandao Lake Resort

4.5 star property
Luxury resort in Chun'an with outdoor pool and indoor pool

8.6/10 Fabulous

72 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $262
Price available on 07/17/2022
Map
600 Huanhu North Road, Hangzhou, Zhejiang, 311700
Main amenities
  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Cookware, dishware, and utensils
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 115 min drive
  • Airport shuttle (surcharge)

About this property

Hilton Hangzhou Qiandao Lake Resort

A great choice for a stay in Hangzhou, Hilton Hangzhou Qiandao Lake Resort features a marina and offers an airport shuttle (available 24 hours) for CNY 1600 per vehicle. Guests can indulge in massages or hydrotherapy, and Eatzi Cafe, one of 3 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include an indoor pool, an outdoor pool, and a bar/lounge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 348 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Taking the kids

  • Children stay free
  • Children's pool
  • Grocery/convenience store

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 7 buildings/towers
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Marina
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • Roll-in shower

Languages spoken

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • DVD player
  • 107-cm LCD TV
  • Premium cable/satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Furnished balcony/patio
  • Yard

Freshen up

  • 2 bathrooms
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Eatzi Cafe - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Taste - This poolside restaurant specializes in Chinese cuisine and serves lunch and dinner.
Spices Bistro - Overlooking the ocean and pool, this restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lobby Lounge - This poolside lobby lounge serves brunch, lunch, dinner, and light fare. Open select days.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of CNY 156 for adults and CNY 78 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 1600 per vehicle (one way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort
Hilton Qiandao
Hilton Qiandao Resort
Hilton Qiandao Lake Resort
Hilton Qiandao Lake
Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort Resort
Hilton Hangzhou Qiandao Lake Resort Hangzhou
Hilton Hangzhou Qiandao Lake Resort Resort Hangzhou

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Great choice
Wonderful hotel. Amazing views of the lake, very good breakfast with a good mixture of Western and Eastern choices, nice outdoor pool (indoor not as nice). Happy to find such a place relatively close to Shanghai. The floor manager Stanley was really helpful and friendly as were all the staff. Be aware that the cheaper lake view rooms may be near a main road that makes being on the balcony less enjoyable. The grand lake view rooms are quiet though. The food selection and drink selection is not as wide as in Hilton's elsewhere in the world, but for the situation of the hotel I was content enough with what was on offer. Be sure to take the boat trip out to the cable car for a postcard view of the lake.
ben, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful but not the best service
Beautiful place but it was very slow for July. None of the restaurants were open. Finding English speakers was hard. There seemed to be no activities going on besides going to the pool. Ordering room service was super hard because of the non English speaking.
2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Nice view with warm staff. Had a small issue with Yiping Ge overcharging dinner bill, but was solved quickly. Overall it was a nice stay.
3-night trip
Verified Expedia guest review

6/10 Good

Luxry hotel with less staff
This a very luxry hotel with excellent views of Qiandao Lake. Clean, comfortable, but too noisy with local people. The numbers of hotel staff seems not enough to service so many guests, special in holiday. In a word, not too bad for vacations.
Verified Expedia guest review

4/10 Fair

Holiday caos
Not very nice, tool me 30 min to check in and 55 min to check out cars parked every where and the food seams old. The breakfast was like a camp no service and the service I had was bad I ask the chef for omelet and then after 10 min he still giving the food to Chinese so I felt really bad?
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel next to the lake. Great View!
Enjoyed this hotel very much. Nice view, new building, friendly staff. We took a small private jet and it cost 1800 Yen for two islands that we visited (plus tickets to those islands). It's a pity however that there was no entertaining bar, even on Christmas Eve. The rooms we stayed were located on non-smoking floor, but however, there was slightly smell of cigarettes in the corridor and found a cigarette bud in the toilet when we first checked in. Apart from that, we love this hotel and will visit it again.
Verified Expedia guest review

10/10 Exceptional

Wondeful customer service and a beautiful resort.
Verified Expedia guest review

2/10 Poor

Verified Hotels.com guest review

10/10 Exceptional

前台服务生需要再提高。晚上10点后就不要送水果了,附送的水果刀根本切不了苹果皮,就算了吧!
酒店正对着湖面,风景非常棒!
QIJUN, 2-night family trip
Verified Hotels.com guest review

6/10 Good

BO, 1-night trip
Verified Hotels.com guest review