6/10 – Bien
28 juin 2025
I stayed at this property twice within the same month. Unfortunately, both visits were marked by significant issues.
During my first stay, the refrigerator in the room was not working—it had been turned off, and when I plugged it in, it began leaking freon gas and emitting a very unpleasant smell. There was also a considerable amount of dirt behind it. I had to contact reception to have it removed due to the gas odor. Thankfully, the next day a new fridge was installed, and I appreciate the quick action and kindness of the receptionist who assisted with this.
Additionally, the air conditioning fuse was switched off, so the AC wasn’t working when I arrived. I had to locate the fuse box and switch it on myself. It was disappointing that no effort had been made to ensure the room was at a comfortable temperature prior to my arrival.
Two weeks later, on my second visit, I was given a room with a broken window that couldn’t be closed properly. This made it impossible to keep mosquitoes out or maintain a stable room temperature. To make matters worse, the room had not been cleaned—the garbage from both the bedroom and bathroom was still there from the previous guest, which was frankly unacceptable. The window could not be repaired, so the staff eventually moved me to another room.
While the reception staff were friendly and did their best to resolve the issues quickly, the overall experience was far below basic standards of cleanliness and maintenance.
Dan
Dan, voyage d’affaires de 2 nuits
Avis de client Hotels.com vérifié
