2/10 Poor
Resevered an apartment with them for a school event received confirmation and the day of check in they could not find a reservation at all despite me having already been charged...their solution was to book a different available unit as they had several available, however, when the booking site contacted them they were told nothing was available...this resulted in a lot of food waste as i had brought things with me to put in the fridge. I was forced into a hotel with no fridge instead so on top of the food loss, i had to eat and incurred restaurant charges the whole week. Moral of the story their customer service and resolution where not at all up to par
Tricia
Tricia, 5-night trip