Pool - Music at the pool that loud that the speakers were vibrating. spoke with animation team asking to turn it down. they were rude and arrogant and turned the music up. Spoke with manager who justified why the music was loud. He was polite and spoke with the animation team and the music was acceptable for 4 days and then returned to the same at the start.
Room- Rubbish behind the head board, clearly not been cleaned correctly. room a bit worn out, scuffs on walls damaged bed side lamps marks on doors. The bed was brick hard, ripped bed sheets. only one English channel on the tv. Nothing in the room to advise what hotel offered or what was in the surrounding area
Restaurant- .chef outside with his chef uniform on. chef had his mobile phone out at food service area, walls not clean, chipped pain on walls next to food area.- they do not follow the food hygiene, Food disgusting, no choices, salad dried out, everything is served with tomatoes. Breakfast ok. I ate twice in the restaurant and both times i was sick. I went all inclusive not worth the money. I spent money eating out and ordering take away.
Reception- Run down, carpet next to pool table all up, lights missing, wholes in place of where they should be. Check in slow for me,
The Man who carried the bags to the room was amazing. Very polite and calm when i was annoyed. bus driver also polite and helpful.
Beech disgusting staff rude
