6/10 Good
22 Aug 2019
Poor service, good location
I have to say, the deluxe family apartment was clean and great location. Although the pillows were not comfortable. And originally we had 5 going, but the apartment would not fit 5 comfortably. There's 1 bedroom with a double bed and a single bed and the bathroom is in the bedroom. There's another single bed and a pull out couch where the kitchen and table is. So the space would have been extremely tight. My biggest complaint was the service. Due to a family emergency, there was 5 of us suppose to be on the trip but only I could attend. We asked for a refund due to the circumstance, but the hotel wouldn't give that due to "policy". We were fine to just change the dates and they wouldn't do that without charging us an extra fee! Even though the hotel for those dates were a lot cheaper than what we paid for. I travel a lot to Germany and would have loved to find a "go to" hotel but sadly due to the customer service, I wouldn't recommend.
Verified traveller
6-night trip with friends
Verified Hotels.com guest review
