Only good thing about this hotel was its location. We booked 2 rooms for our family for 2 nights. First night was terrible, because one room smelled like sewerage and toilet was constantly clogged. Hotel staff unclogged the toilet twice, but the stench didn’t go away. We asked to switch room but we had to wait till the next day. We contacted the hotel booking website assistant to help, when the hotels.com called the hotel, the hotel staff told her that the manager was not there and that I would have to wait because he would come tomorrow, and told they already solved the problem, which was a lie. They didn’t do anything about the smell. We opened the balcony, turned on ac, opened the door and waited to get rid off the smell, nothing worked, and the smell gave us headache. We couldn’t stay in that room that day.The next day when we came to the reception desk to ask switch room, the manager was the manager from the previous day. they just lied to hotels.com and they also didn’t give refund for that room. We requested that smelly room’s 1 night refund, but the hotel said they couldn’t give refund because of the policy.
and in reality, this hotel is not as shown in the photo and description. Room were dirty, towels and bed sheets had spots, furnitures were old and not clean, bathroom looked dirty, shower was bad. This hotel has 3 blocks, and there is only one reception desk and hotel staffs there where helpless. There are much better options in Karon with lower or same price.
