10/10 Exceptional
Excellent !
Highly recommend this hotel.
u
u, 1-night trip
Best Western Plus Lozenetz Hotel
Central Sofia hotel with full-service spa, connected to a shopping center
Best Western Lozenetz Hotel, nestled in the heart of Lozenets, offers a warm welcome with full breakfast and a soothing massage at the onsite spa. Relax in the garden or stay connected with free WiFi while planning your day. Helpful staff have impressed guests.
Good
Popular amenities
- Spa
- Airport transfer
- Parking available
- Free WiFi
- Restaurant
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- Self parking
- Room service
- Coffee shop/cafe
- Business center
- Airport shuttle
- Area shuttle
- 24-hour front desk
- Air conditioning
- Garden
Feel at home (6)
- Connecting/adjoining rooms available
- Television
- Garden
- Daily housekeeping
- Laundry facilities
- Minibar
CA $92
CA $104 total
includes taxes & fees
Feb 15 - Feb 16
Room options
Showing 12 of 12 rooms
Comfort Room, 1 Double Bed, Non Smoking
Good
Highlights
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
- 22 sq m
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Comfort Room, 2 Twin Beds, Non Smoking
Very good
Highlights
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
- 22 sq m
- 1 bedroom
- Sleeps 2
- 2 Twin Beds
Comfort Twin Room
- Sleeps 2
1 Double Bed, Non-Smoking, Comfort Room, Hairdryer, Wi-Fi, Mini Bar
- Sleeps 2
Deluxe Room, 1 Double Bed, Non Smoking
Highlights
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Hair dryer
Champagne service
- 1 bedroom
- Sleeps 2
- 1 Double Bed
Family Suite, Multiple Beds, Non Smoking
Highlights
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
- 1 bedroom
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
Superior Room, 2 Twin Beds, Non Smoking (with Sofabed)
Highlights
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Junior Suite, Multiple Beds, Non Smoking
Highlights
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
- 1 bedroom
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
Suite-1 Double 2 Single Beds, Non-Smoking, Family Room, Wi-Fi, Hairdryer, Mini Bar
- Sleeps 4
2 Single Beds, Non-Smoking, Superior Room, Sofabed, Mini Bar, Wi-Fi, Hairdryer
- Sleeps 3
1 Double Bed, Non-Smoking, Deluxe Room, Stair Access Only, Mini Bar, Wi-Fi, Hairdryer
- Sleeps 2
1 Double 2 Single Beds, Non-Smoking, Junior Suite, Mini Bar, Wi-Fi, Hairdryer
- Sleeps 4
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About the area
23, Bul. Sveti Naum, Sofia, 1421
About this property
Best Western Plus Lozenetz Hotel
Located in the entertainment district, Best Western Plus Lozenetz Hotel is a great choice for a stay in Sofia. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. A bar/lounge and a garden are other highlights.
At a glance
Property amenities
Room amenities
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Frequently asked questions
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Best Western Plus Lozenetz Hotel Reviews
Good
7.6
Cleanliness
7.8
Location
7.8
Staff & service
7.2
Property conditions & facilities
Popular mentions
RoomBreakfastLobbyService staffBedBathroomLocationValueShowerSubway10/10 Exceptional
It is a nice hotel with great location and service.
Nikolay
Nikolay, 4-night trip
10/10 Exceptional
Great location near the center of Sofia. It will be a first choice for us when we visit the city.
David
David, 2-night trip
10/10 Exceptional
Great
Arvind
Arvind, 2-night trip
8/10 Very good
Nice hotel with a homely atmosphere
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
elhanan
elhanan, 5-night trip
10/10 Exceptional
Good hotel
Julian
Julian, 2-night trip
10/10 Exceptional
Friendly and helpfull staff, english speaking.
Comfortable rooms, clean and bright
Michael
Michael, 3-night trip
8/10 Very good
Great hotel! Recommend
Julian
Julian, 1-night trip
8/10 Very good
pleasant cheap hotel
great hotel for the price- clean, great, helpful staff and comfortable room.
Verified traveller
8/10 Very good
Nice location
Dora
Dora, 1-night trip
10/10 Exceptional
Good deal
Julian
Julian, 1-night trip
8/10 Very good
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
Yuri
Yuri, 3-night trip
8/10 Very good
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Lukasz
Lukasz, 1-night trip
8/10 Very good
Just an overnight stay in Sofia.
Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Maia
Maia, 1-night trip
2/10 Poor
Very Dirty and Unfriendly hotel
Dirty,unfriendly hotel stay clear
Mehmet
Mehmet, 1-night trip
6/10 Good
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Fadya
Fadya, 1-night trip
8/10 Very good
Not a warm welcome
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning.
Hotel is on the older side but I don't mind.
TATIANA
TATIANA, 1-night trip
4/10 Fair
Best Western Lozenetz Hotel report
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs.
I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
KONSTANTINOS
KONSTANTINOS, 4-night trip
2/10 Poor
Stay Clear,you have been warned!!!
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Mehmet
Mehmet, 1-night trip
6/10 Good
Not up to Best Western standards
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Szántó
Szántó, 3-night trip
2/10 Poor
Not Recommended
2nd time in Sofia with my wife 2nd time in BW Lozenets..
The first time 2019 (pre Covid) was great which is why we came this time.
Unlike the first time, room wasn’t clean.
On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so.
In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room.
Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper.
I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request.
I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it.
End of story, NOT RECOMMENDED!
Shai
Shai, 4-night trip
4/10 Fair
Best Western? More like Worst Western...
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night.
Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts.
I haven't stayed in such a poorly run Best Western ever.
We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Ivaylo
Ivaylo, 1-night trip
10/10 Exceptional
Room was comfy very convenient and staff were lovely
Angela
Angela, 1-night trip
6/10 Good
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
Melanie
Melanie, 2-night trip
8/10 Very good
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Damia
Damia, 3-night trip
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