Disgusting conditions and refusal to refund
Our experience at Regal Rooms in Edinburgh was absolutely unacceptable. As soon as we entered the corridor leading to the rooms, there was a horrible smell.
When we entered our room, we discovered that the accommodation was extremely dirty. There were dead insects on the floor, and the bed linen was dirty and had hair and stains on it. The bathrooms, which are shared between four rooms, were filthy, with visible mould and dirt. The overall hygiene standards were appalling and completely unacceptable for paying guests.
While we were at the property, a man spoke to someone on the phone and told us that we could get our money back. Based on this, we left the accommodation and contacted Hotels.com to resolve the situation. We have now been informed that the property is refusing to issue a refund.
We are extremely disappointed with both the condition of the accommodation and the way this situation has been handled. We paid for a nice place to stay, not somewhere that was dirty and unhygienic from the moment we arrived.
We would strongly advise others to think twice before booking Regal Rooms. The cleanliness was unacceptable, and the refusal to refund us after we were told we could receive our money back has made an already terrible experience even worse.
