During our recent stay at Hotel Amalfi Resort, we encountered a stark contrast in service quality that significantly affected our overall experience.
Positives: The standout aspect of our visit was the incredible service provided by the lady who managed our room and breakfast. Her professionalism, warmth, and attentiveness went above and beyond. She greeted us warmly each morning, consistently ensured our comfort, and truly embodied the essence of hospitality.
Negatives: Unfortunately, our interactions with the hotel manager left much to be desired. From the beginning, he seemed more interested in promoting expensive taxi services than in genuinely assisting us. Despite his claims of unreliability in public transport and supposed road closures to destinations like Ravello, we discovered that these assertions were misleading and seemingly motivated by personal gain.
Our departure was particularly distressing. On a rainy day, amidst the challenging logistics of moving our luggage down numerous stairs due to the hotel's cliffside location, we were denied the simple courtesy of temporarily storing our luggage at reception, with the manager citing a lack of space—a hard-to-believe excuse. His refusal to assist and subsequent indifference as we struggled in the rain was not only unhelpful but also displayed a complete lack of empathy.