Dear Hotels.com Customer Service,
I recently booked a stay at the Asica Hotel in Flushing, NY, through your platform, and I am extremely disappointed with the misleading property photos and accommodations. The hotel did not match the expectations set by the listing, and my experience was far from satisfactory.
Upon arrival, the property appeared outdated, and there was an unpleasant odor as soon as I entered. The check-in area was poorly lit, and the staff was unfriendly and unprofessional, making for an unwelcoming atmosphere.
The room itself was in poor condition—outdated furnishings, bath towels with holes, and visible hair on the floor. There was mold in the shower, and the overall cleanliness was unacceptable. The amenities were severely lacking, and the room had a rundown, almost transient feel. The air conditioning unit was excessively loud, and the security safe was not even bolted down, raising serious safety concerns.
Given the overall experience and the unapproachable nature of the staff, I felt it was not worth addressing these issues directly during my stay. The only redeeming factor was that the bed was comfortable, but that alone does not justify listing this property on your platform.
I strongly urge Hotels.com to reevaluate the accuracy of this listing and consider removing it from your inventory to prevent future customers from having a similar negative experience. I would appre