Samal Resort & Spa

Property class: 5 and above
Luxury hotel in Almaty with 2 restaurants and spa

Choose dates to view prices

Samal Resort & Spa features a rooftop terrace and puts you just a 5-minute drive from Shymbulak Ski Resort. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and Roof Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Why we love this property

Foodie paradise
Savor international and Eastern European cuisine at two restaurants. A charming cafe and bar complete this foodie paradise. Free buffet breakfast included.
Spa serenity
Mountain views surround this hotel's spa with aromatherapy, hot stone massages, and body treatments. A sauna, steam room, and fitness space await.
Robe and relax
Slip into soft bathrobes after a day of adventure. Rooms feature hypo-allergenic bedding, blackout drapes, and convenient 24-hour room service.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a patterned tapestry above the bed.

Deluxe Double Room

  • Mountain view
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two beds, a nightstand with lamps, a clock, and a decorative tile wall.

Deluxe Twin Room

  • Mountain view
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Double Room

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a patterned tapestry above the bed.

Superior Double Room

  • Mountain view
  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Suite

A hotel room with a large bed, two bedside tables with lamps, a small table with chairs, and a large window with curtains.

Superior Suite

  • 430 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Apartment

A hotel room with a large bed, a desk with a television, a small table with fruit, and a patterned carpet.

Apartment

  • Mountain view
  • 430 sq ft
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

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The price is $230
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Total with taxes and fees
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About the neighborhood

Map
548 Gornaya Street, Almaty, 050059

What's nearby

  • Ile-Alatau State National Nature Park - 5 min walk - 0.5 km
  • Medeo - 11 min drive - 6.5 km
  • Dostyk Plaza - 18 min drive - 11.5 km
  • Almaty Tower - 18 min drive - 10.3 km
  • Panfilov Park - 23 min drive - 16.4 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 43 min drive
  • Almaty Station - 37 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪BigChefs - ‬13 min drive
  • ‪Justo Lounge bar - ‬7 min drive
  • ‪AUYL - ‬7 min drive
  • ‪Cafe Tourist - ‬5 min drive
  • ‪Vanilla - ‬5 min drive

About this property

Samal Resort & Spa

  • Samal Resort & Spa features a rooftop terrace and puts you just a 5-minute drive from Shymbulak Ski Resort. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and Roof Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

At a glance

Hotel size

    • 29 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle (available on request)*

Other information

    • Smoke-free property

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Reviews

Samal Resort & Spa Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

8.6

Staff & service

8.6

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Everything good
Verified review

10/10 Exceptional

Quiet, beautiful hotel very close to mountains

Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Verified review

8/10 Very good

Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Verified review

8/10 Very good

Отличное место для отдыха

Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Verified review

10/10 Exceptional

Au-delà des attentes.

Très bon établissement. Personnel toujours disponible et prévenant. Beau Spa avec piscine, jacuzzi, hammam et sauna. Petit déjeuner à volonté même si le choix est un peu limité. A faire.
Verified review

10/10 Exceptional

Очень доброжелательный персонал, ухоженное здание.
Verified review

10/10 Exceptional

Nice mountain resort, easy to get to and well managed and appointed.
Verified review

8/10 Very good

der Frühstück war nicht besonders gut, ansonsten ok
Verified review

10/10 Exceptional

Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
Verified review

10/10 Exceptional

Good stay , again , at Samal

This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
Verified review

8/10 Very good

Mountain Retreat

The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Verified review

10/10 Exceptional

Insider Tip ! We will come again

Great Hotel, wonderful location in the middle if the mountains, friendly Staff Big rooms, clean and tidy, super spa
Verified review

10/10 Exceptional

Easy getaway in Almaty

Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
Verified review

10/10 Exceptional

Comfortable, relaxing hotel near the mountains.

We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Verified review

6/10 Good

Poorly managed, very much short of 4 stars

In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
Verified review

10/10 Exceptional

Favourite Almaty hotel

Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
Verified review

8/10 Very good

Mooie omgeving

Prima hotel
Verified review

10/10 Exceptional

excellent hotel, beautiful view, very good service
Verified review

8/10 Very good

Hotel and spa in Almaty

This is a high end hotel and very nice but for some reason the beds are ROCK hard. Keep in mind.
Verified review

8/10 Very good

отличный горный отель!

на 4 +
Verified review

6/10 Good

Picturesque location! Rock hard beds!

My room was a surprisingly spacious, beautifully furnished superior double with a very clean, well equipped. The downsides to the room were the lack of tea/coffee making facilities, the TV could only be watched in Russian (of which I understand very little!) and the bed was as hard as a concrete slab! The latter issue was rectified very efficiently by the very helpful gentleman at the front desk, Madi, who organised mattress pads for myself and my travel companion. The spa treatments were great but difficult to book, largely due to the language barrier! Dewi, in the spa, gave a great Turkish Massage and Ruslan, at the spa reception, was very professional, providing everything needed. A special mention is also required for the two young gentlemen who served us at breakfast and for room service, both were personable, polite and very helpful. The restaurant on the 5th floor was underwhelming. The Samal restaurant next door provided a much greater range and quality and was much more in keeping with the decor and atmosphere of the hotel. The hotel is located close enough to walk back from the gondolas at Medeu, which service the Shymbulak Ski Resort, and well worth the picturesque views along the way. Taxis to and from the city centre, and Medeu, were relatively expensive, but still significantly more reasonable than taxi prices in a European city. Overall, our stay was quite pleasant and worth a return visit.
Verified review

8/10 Very good

Городской отель у подножья гор.

Персонал, обслуживание - отлично. Рекомендуем улучшить Кухню поменять матрасы (очень жесткие).
Verified review

8/10 Very good

Great hotel with excellent staff. They went out of their way to be sure I had everything I needed. It was a bit inconvenient to access but was manageable with taxi services. The location is quite peaceful.
Verified review

10/10 Exceptional

Best mountain resort within reach of Almaty

I stayed at this hotel for three days. Even though the resort is about 15 min taxi ride from downtown Almaty, its proximity to the Almaty ski resort and cable car, its crisp mountain air, and its outstanding service from front desk staffs like Khymkarian and Kharasan make the stay really memorable! Rooms are tastefully decorated with Islamic art reminiscent of a by -gone era of Kazakhstan! Room is large, comfortable and clean. Food at the Samal restaurant is as authentic as it can be and very delicious. Breakfast is a good mix of hot and cold dishes that tastes really good! Right in front of the resort, there is a bus stop that provides cheap and convenient transportation either further up the mountain or to downtown Almaty. http://www.tripadvisor.in/ShowUserReviews-g298251-d2703138-r309194574-Samal_Resort_Spa-Almaty.html#
Verified review

10/10 Exceptional

Relaxing time near the mountains

We had a wonderful time in Samal Resort & Spa. Nice and clean rooms, good restaurant and a peaceful basement for a very relaxing time. Just a few minutes by car from the Almaty center, and a few minutes walking from Gondola cableway to Shymbulak.