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San Jose de Puembo Quito Airport, an Ascend Hotel Collection

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View from room
Indoor pool, outdoor pool, open 10:00 AM to 5:00 PM, sun loungers
Family Suite, Non Smoking, Garden View | Terrace/patio
Family Suite, Non Smoking, Garden View | Terrace/patio
Superior Room, 2 Double Beds, Non Smoking, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of San Jose de Puembo Quito Airport, an Ascend Hotel Collection

San Jose de Puembo Quito Airport, an Ascend Hotel Collection

4.0 star property
4-star Puembo hotel with full-service spa, connected to the convention center

9.4/10 Exceptional

250 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Calle Manuel Burbano s/n, Puembo, Pichincha, 170179
Main amenities
  • 2 restaurants and bar/lounge
  • 2 spa tubs
  • 24-hour health club
  • Children's pool
  • Daily housekeeping
  • Free airport pick-up
  • Full-service spa
  • Indoor pool and outdoor pool
  • Pool bar
  • Room service
  • Sauna
  • Steam room
For families
  • Cable/satellite TV service
  • Children stay free
  • Children's pool
  • Garden
  • In-room childcare (surcharge)
  • Playground on site

Room options

About this area

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 26 min drive
  • Free airport pick-up

Restaurants

  • Garden House - 15 min drive
  • Pan del Valle - 14 min drive
  • In Bocca Al Lupo - 15 min drive
  • Santa Cruz - 12 min drive
  • Deli Fritadas - 10 min drive
Map

About this property

San Jose de Puembo Quito Airport, an Ascend Hotel Collection

San Jose de Puembo Quito Airport, an Ascend Hotel Collection offers free airport pick-up service (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Le Gourmet, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include an indoor pool, an outdoor pool, and a poolside bar. The restaurant and airport proximity get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only, 1 per room)
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Off-leash area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free secured, uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Secured uncovered onsite extended parking (USD 5 per night)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited (max 5 spaces per unit)

Transfers

  • Free airport pickup on request (available 24 hours)*

Other information

  • Designated smoking areas
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Barbecue grills
  • Coffee/tea in a common area
  • Poolside bar
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Children stay free (see details)
  • Children's games
  • Children's pool
  • Fence around the pool
  • Playground
  • Pool gate

What to do

  • Volleyball
  • Ecotours
  • Hiking/biking trails
  • Bike shuttle
  • Rope course
  • Horse riding/rentals
  • Karaoke
  • Pool table
  • Bicycle tour information
  • Mountain climbing nearby

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center (16146 square feet of space)
  • Coworking spaces

Services

  • 24-hour front desk
  • Bicycle rentals
  • Bike shuttle
  • Bike storage
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Romance packages
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 2 spa tubs
  • 24-hour health club
  • 3 buildings/towers
  • An indoor pool
  • An outdoor pool
  • Arcade/game room
  • Bicycle parking
  • Built in 1990
  • Fireplace in lobby
  • Full-service spa
  • Garden
  • Library
  • Massage/treatment rooms
  • Safe-deposit box at front desk
  • Sauna
  • Steam room
  • Television in common areas
  • Terrace

Accessibility

  • Accessible bathroom (select rooms)
  • Closed captioned TV
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Lowered electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Soundproofed rooms

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Desk chair
  • Free local calls
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa San José has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Le Gourmet - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 20.0 per day

Parking

  • Uncovered extended parking costs USD 5 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 5:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Policies

<p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards and cash.</p><p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.</p><p>State tax ID - 1790834670001</p>

Also known as

San Jose Puembo Quito Airport Ascend Hotel Member
San Jose Quito Airport Ascend Hotel Member
San Jose Puembo Quito Airport Ascend Member
San Jose Quito Airport Ascend Member

Frequently asked questions

Does San Jose de Puembo Quito Airport, an Ascend Hotel Collection offer free cancellation for a full refund?
Yes, San Jose de Puembo Quito Airport, an Ascend Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 10:00 AM to 5:00 PM.
Are pets allowed at San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
Yes, dogs stay free, with a limit of 1 per room. Dog exercise areas are available.
Is parking offered on site at San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
Is airport shuttle service offered by San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
Yes, a free shuttle from the airport is available.
What are the check-in and check-out times at San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Contactless check-out is available.
What is there to do at San Jose de Puembo Quito Airport, an Ascend Hotel Collection and nearby?
Have fun with onsite activities like horseback riding, mountain biking, and hiking. Additional recreation onsite includes ecotours and volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. San Jose de Puembo Quito Airport, an Ascend Hotel Collection also has an outdoor pool, a 24-hour health club, and a sauna, as well as an arcade and a garden.
Are there restaurants at or near San Jose de Puembo Quito Airport, an Ascend Hotel Collection?
Yes, there are 2 onsite restaurants, featuring international cuisine.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely stay at amazing hacienda property
Pleasant hacienda property, beautiful decor, amazing breakfast
David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very poor management at the reception
Hotel was comfortable and staff friendly, though they did not speak or understand English, including some at the reception. We had asked "EDDY" at the reception to have a pick up from the airport on our return trip from Galapagos, which he rote on a piece of paper and confirmed verbally, BUT guess what....NO ONE CAME FOR A courtesy PICK UP. We had to hitch a ride with another couple staying at the same Hotel. Very Very disappointed in their management at the reception
Ashok, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best stay in Ecuador!
Highlight to the end of our trip to Ecuador. Beautiful grounds, impeccably clean, delicious food, comfortable beds, spa was wonderful including steam room, hot tubs, sauna, pool, and treated myself to fabulous massage. cant wait to stay again someday, and cannot recommend enough!
Heather, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Winifred, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful gardens on property with excellent security… prompt pick up at airport and 20 minute ride through old residential area to arrive at excellently maintained historical hotel…
Lee, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The room was clean and comfortable, and the property was attractive. Service was very good, and nearly everyone spoke enough English to answer my questions and resolve any issues (apologies for my very poor Spanish).
Verified Travelocity guest review

10/10 Exceptional

Lovely property and staff!
Wendy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful grounds. Peaceful area. Large room with jacuzzi. Good breakfast with assorted food.
Verified Expedia guest review

10/10 Exceptional

Excellent service , breakfast ok, dinner not good
Verified Expedia guest review

10/10 Exceptional

Great facility from all perspectives.
Verified Expedia guest review