8/10 Very good
Great location, breakfast was really good and staff were really helpful, would stay here again.
D
D, 2-night trip
Silk Collection Hotel & Spa
Luxury hotel with restaurant, connected to a shopping center, near Hoan Kiem Lake
Nestled near Hoan Kiem Lake, Silk Collection Hotel & Spa offers a serene retreat. Enjoy shopping on site, indulge in local cuisine at the restaurant, or unwind with a deep-tissue massage and manicure/pedicure at the outdoor treatment areas.
Excellent
Popular amenities
- Spa
- Airport transfer
- Free WiFi
- Restaurant
- Bar
- Laundry facilities
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Room service
- Coffee shop/cafe
- Spa services
- Massage/treatment rooms
- Airport shuttle
- Area shuttle
- Terrace
- 24-hour front desk
- Computer station
- Front-desk safe
For families (6)
- Children stay free
- Free cribs/infant beds
- Refrigerator
- Private bathroom
- Premium TV channels
- Terrace
Room options
Check availability for these dates
Showing 10 of 10 rooms
Deluxe Double Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
- 15 sq m
- City view
- Sleeps 3
- 1 Queen Bed
Superior Triple Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
- 22 sq m
- Sleeps 4
- 3 Twin Beds
Family Connecting Room with City View
Highlights
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Hair dryer
- 30 sq m
- City view
- Sleeps 5
- 2 Large Twin Beds and 1 King Bed
Superior Double Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
- 15 sq m
- Sleeps 3
- 1 Queen Bed
Suite Terrace Lake View
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
Private bathroom
- 36 sq m
- City view
- Sleeps 3
- 1 King Bed
Deluxe Triple Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
- 22 sq m
- City view
- Sleeps 4
- 1 Queen Bed and 1 Large Twin Bed
Junior Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
Private bathroom
- 29 sq m
- City view
- Sleeps 3
- 1 King Bed
Family Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
Private bathroom
- 41 sq m
- City view
- Sleeps 5
- 2 Queen Beds
Family Quadruple Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
- 30 sq m
- Sleeps 4
- 2 Large Twin Beds and 1 Queen Bed
Basic Double Room
Highlights
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
Bidet
Rainfall showerhead
Private bathroom
- 14 sq m
- Sleeps 3
- 1 Queen Bed
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About the area
58 Hang Gai Street, Hoan Kiem District,, 58, Hanoi, HAN, 10000
About this property
Silk Collection Hotel & Spa
Silk Collection Hotel & Spa offers a fantastic location, putting you just a 5-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, thalassotherapy, or mani/pedis. Other highlights at this luxurious hotel include a bar/lounge, a snack bar/deli, and a terrace.
At a glance
Property amenities
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Silk Collection Hotel & Spa Reviews
Excellent
8.8
Cleanliness
9.0
Location
9.6
Staff & service
8.6
Property conditions & facilities
10/10 Exceptional
ハノイでの常宿にしています。
旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。
XINCHAO
XINCHAO, 4-night trip
10/10 Exceptional
The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
Verified traveller
2-night trip
8/10 Very good
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night.
Breakfast is excellent and the staff are friendly and helpful.
Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
Verified traveller
1-night trip
10/10 Exceptional
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
KK
KK, 4-night trip
10/10 Exceptional
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
Verified traveller
1-night trip
4/10 Fair
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
Verified traveller
1-night trip
8/10 Very good
Goed hotel op fantastische locatie
Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).
Verified traveller
3-night trip
8/10 Very good
Good location, lovely staff and the breakfast buffet was one of the better I have experienced.
Verified traveller
4-night trip
4/10 Fair
Mala relación calidad precio
El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general.
Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes.
La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente.
La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos.
Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.
Verified traveller
2-night trip
8/10 Very good
The staff are what makes this hotel so good. They are both friendly and attentive.
Verified traveller
4-night trip
4/10 Fair
No windows.Overpriced.Great staff. Poor management
Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days.
Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management.
Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance.
Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover
Verified traveller
5-night trip
8/10 Very good
スタッフはとても親切です！
ベッドも快適でした。
何処へも行きやすく立地は最高です。
部屋に窓がないことだけがマイナスでした。
Verified traveller
2-night trip
8/10 Very good
Excellent service. Chambre sans fenêtre, malheureusement.
Verified traveller
3-night trip
2/10 Poor
Déçu
Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.
Verified traveller
1-night trip
10/10 Exceptional
Pleasant Stay at Silk Collection Hotel & Spa
The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.
Hristo
Hristo, 2-night trip
10/10 Exceptional
施設についてはとても良く整備されています。
H.H
H.H, 3-night trip
10/10 Exceptional
What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.
Verified traveller
1-night trip
10/10 Exceptional
The staff are all very engaging, and the location is excellent
Verified traveller
2-night trip
10/10 Exceptional
Ottia posizione!
hotel in ottima posizione. Tutto il centro di Hanoi è raggiungibile a piedi. Colazione ottima sia per dolce che per salato. Molto carino anche il bar sul tetto. camere nuove e ben tenute. Assolutamente consigliato
Verified traveller
3-night trip
10/10 Exceptional
Great boutique hotel in Central Hanoi that is clean, quiet with knowledgeable staff. An adequate breakfast selection with a great view from the sky bar at night time.
Verified traveller
2-night trip
8/10 Very good
The location is excellent. The staff were terrific. The manager Mr Do and the front reception counter staff were very helpful and always available. They would call a grab car or give directions. The Skybar was a cool place to hang out but the drinks were expensive. If you want a room with a window you must book the superior room. Read the fine print because rooms from the 4th floor down have no windows. These rooms are still very nice and a little less expensive.
Verified traveller
3-night trip
10/10 Exceptional
Perfect location & amiable hotel managers
Staying at Silk Collection Hotel made our quick stay wonderful (two days only) Its location is very much accessible to dining & shopping.I highly recommend Silk Collection Hotel when in Vietnam.
Aurora
Aurora, 2-night trip
2/10 Poor
다른 곳을 먼저 고려하시길..
호텔 예약을 했는데 방 문제가 있다고 자매 호텔로 보내네요.. 갔거니 새로 지어서 페인트 냄새가 심하고 온수도 안나와 결국 다른 호텔로 옮겼습니다. 나름 직원들은 최선을 다하려고 했지만, 최악이었네요.
yoonin
yoonin, 2-night trip
6/10 Good
We found the staff to be incredibly friendly & helpful. They even packed us a breakfast to takeaway seeing as we had to leave early in the morning, before breakfast was open.
We were very disappointed by the room though. We thought we had been thorough in our booking but we missed the small print that said the Standard room does not have a window. We’d deliberately avoided other places who had been more upfront about their window-less rooms. The room was incredibly dark & depressing & we spent as little time in there as possible. The lighting was very poor.
The rooftop bar was amazing however & we were lucky enough to be there when they had live music which was fantastic. Expensive drinks but worth it for the experience.
Verified traveller
1-night trip
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