My partner and I stayed at the Bridgeway Inn & Suites in Sublimity, Oregon, for four nights, booking the ADA-accessible room. We paid $80 a night—it was a budget option, but at what cost? The experience felt more like a $30–50 skid row motel than a quality budget stay.
ADA Room Failures: The room was downstairs as requested, and the shower was walk-in/no step, but that’s where accessibility ended. The towel rack was hanging off the wall upon arrival, and despite multiple requests, maintenance took two days to respond. When they "fixed" it, they merely re-screwed it at an angle, leaving a sharp, jagged metal piece exposed—an injury waiting to happen, especially for someone with mobility issues.
Dysfunctional Shower: The ADA shower was so narrow that movement was nearly impossible, and the shower curtain placement made the space even smaller. The showerhead was broken, with two poorly-rigged mounts—one sprayed directly out of the shower onto the floor, while the other was mounted so close to the ceiling that it was useless. When we complained, the front desk told us this was the only shower in the hotel where the showerhead couldn’t be repositioned, meaning we had to either hold it (physically impossible for us due to disability) or awkwardly leave it in a spot where it sprayed inefficiently.
Water Quality Issues: Upon arrival, the pipes spewed brown and black water for 30 minutes. Throughout our stay, we h
