4/10 Fair
15 Dec 2024
Very disappointing locaton
I was very disappointed in this location. I booked it because my husband LOVES the breakfast and the evening reception. We drove 15 hours for his Graduation at Northern Illinois University in Dekalb. There were no trays for him to bring our plates to our room as we’ve done at all other locations. The bananas were brown. There was no bacon. The 1st day Michelle I think was her name fixed me two Margarita cocktails and was very sweet. Octavio should not be working in that position. He was rude to my husband twice. That was very disheartening. The the second day I asked for Margaritas again and Octavio too me they were not available. I was shocked and he said she shouldn’t have done that the day before and that he could get in trouble if he fixed the drinks. The snacks were not what we’ve had at other locations. No one came out to replenish or clean up the area. There was no one monitoring the lobby as kids just were allowed to run from couch to couch, throwing water on the floor. There was water on the elevator and we left for several hours and came back and it was still there. The Shower Gel was empty and I didn’t realize it until I had started my shower. I had to step out cold and wet and grab the small bar of soap.
Verified traveller
2-night trip
Verified Hotels.com guest review