Guests
All properties in Pocos De Caldas, Minas Gerais State, Brazil

Carlton Plaza Poços de Caldas, Pocos De Caldas

3.5-star hotel in Região Urbana Homogênea IX with outdoor pool and pool bar

  • Free full breakfast and free WiFi
From
$45 CAD

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  • Hotel Front
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  • Pool
  • Deluxe Double or Twin Room - Bathroom
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1 / 50Hotel Front
R. Junqueiras, 601 - Centro, Pocos De Caldas, 37701-033, MG, Brazil
8.8.Fabulous.
  • The hotel was great. The staff very friendly and helpful. There was an excellent free…

    Apr. 21, 2021

  • Great location and friendly staff. Breakfast is really good as well.

    Nov. 3, 2020

See all 217 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable

The following facilities or services will be unavailable from September 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
    • Parking available
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 120 smoke-free guestrooms
    • Daily housekeeping
    • 2 restaurants and bar/lounge
    • Outdoor pool
    • Fitness center
    • Self parking

    For families

    • Playground on site
    • Television
    • Free toiletries
    • Daily housekeeping
    • Hair dryer
    • Blackout drapes/curtains

    What’s around

    • In Região Urbana Homogênea IX
    • Paco das Aguas Shopping Center - 1 min walk
    • Thermas Antonio Carlos - 2 min walk
    • Macacos Fountain - 3 min walk
    • Nossa Senhora da Saude Cathedral - 3 min walk
    • Calendario Floral Monument - 4 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Triple Room
    • Deluxe Quadruple Room (Suite)
    • Room (Suite)
    • Deluxe Double or Twin Room

    What’s around

    Landmarks

    • In Região Urbana Homogênea IX
    • Paco das Aguas Shopping Center - 1 min walk
    • Thermas Antonio Carlos - 2 min walk
    • Macacos Fountain - 3 min walk
    • Nossa Senhora da Saude Cathedral - 3 min walk
    • Calendario Floral Monument - 4 min walk
    • Nossa Senhora de Fatima Church - 5 min walk
    • Pedro Sanches Square - 6 min walk
    • Palace Casino - 6 min walk
    • Pocos de Caldas Cable Car - 9 min walk
    • Urca Cultural Center - 9 min walk
    map
    See on map
    R. Junqueiras, 601 - Centro, Pocos De Caldas, 37701-033, MG, Brazil

    At a glance

    Hotel size

    • This hotel has 120 rooms
    • This hotel is arranged over 12 floors

    Arriving/leaving

    • Check-in time 1:00 PM-midnight
    • Check-out time is 1 PM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 3 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (BRL 25 per day)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free full breakfast daily
    • 2 restaurants
    • Bar/lounge
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Outdoor pool
    • Fitness facilities
    • Steam room
    • Playground on site

    Working away

    • Business center
    • One meeting room

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Free newspapers in lobby
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 1994
    • Elevator

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Grab bar - in shower
    • Roll-in shower

    Languages Spoken

    • English
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains

    Freshen up

    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch LCD TV
    • Cable TV channels

    Stay connected

    • Free WiFi

    More

    • Daily housekeeping

    Special features

    Dining

    Onsite venue - This restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

    Onsite venue #2 - This restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.

    Fees & policies

    Children and extra bedsPay at property

    • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

    ParkingPay at property

    • Self parking costs BRL 25 per day

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    Policies

    Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

    This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

    Also known as

    • Carlton Plaza Hotel Pocos de Caldas
    • Carlton Plaza Pocos de Caldas
    • Carlton Plaza Pocos de Caldas
    • Carlton Plaza Pocos De Caldas
    • Carlton Plaza Poços de Caldas Hotel
    • Carlton Plaza Poços de Caldas Pocos De Caldas
    • Carlton Plaza Poços de Caldas Hotel Pocos De Caldas

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Carlton Plaza Poços de Caldas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs BRL 25 per day.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 1:00 PM - midnight. Check-out time is 1 PM. Contactless check-in and check-out are available.
    • Yes, there are 2 onsite restaurants, featuring regional cuisine. The dining venue will be unavailable from September 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Sá Rosa Café (3-min walk), Restaurante Uai De Minas (3-min walk), and Pão de Mel (4-min walk).
    • No, this hotel doesn't have a casino, but Palace Casino (6-min walk) is nearby.
    • Carlton Plaza Poços de Caldas has an outdoor pool and a steam room.
    8.8.Fabulous.
    • 8.0.Very Good

      As acomodações são boas e bem higienizadas. Bom café da manhã. Ao fazer o check-out me foi cobrado o valor do estacionamento, apesar de constar como uma facilidade do hotel, assim como café da manhã, Wi-Fi e outras que não me foram cobradas. Quando fiz a reserva a informação de cobrança do estacionamento não constava.

      Paulo, 1 night family trip, Sep. 3, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      The hotel is fairly modern and in the middle of the city. Large parking lot (free) across the street. Many restaurants and retail shopping within 2-3 blocks of the hotel. Parks are nearby too and a full service supermarket across the street. Staff at the front desk were very courteous. Rooms were large and offered good views of the mountains nearby. Shower was great. Free WiFi was fast too. Buffet breakfast in the morning (served from 07:00 to 10:00) had many choices and the staff would make omelettes or eggs for you. I would stay here again

      Kirk, 2 night trip with friends, Aug. 21, 2020

      Verified Expedia guest review

    • 4.0.Fair

      the rooms are very poor, the air conditioner is just one unit in one room no nearly enough and very noisy. there are not any drawers to place our clothing, some of the chairs in the room were broken. The breakfast was very unappealing, not up to health codes. No ice on things that are supposed to be kept cold, no cover or protection over the food. Very disappointing and expensive. Very noisy as well.

      5 night family trip, Mar. 6, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Pocos Carlton

      Everything was smooth in the beautiful city of Pocos

      michael, 1 night business trip, Aug. 31, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Fine for a simple stay but no luxuries.

      Ok hotel for a basic stay, well located for restaurants and shopping in Poços. Room is comfortable enough even if the hotel in general could do with a refurb. Aircon helped keep the heat at bay, the hairdrier worked well, shower had good pressure and plenty hot water even if it was not the best spray head. I wish there would have been free water or coffee/tea making facilities. Wifi was adequate. The pool didn't make me want to go in. Breakfast was uninspiring, the typical 100 different sweet breads, a couple of varieties of melon and too sugary yoghurt. Go have coffee and breakfast or brunch at Ancora Coffee instead. Panedota Bakery also does good coffee and real bread.

      Anette, 4 night business trip, Oct. 22, 2018

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Muito boa!

      Ronaldo, 1 night trip, Oct. 16, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Hotel enorme, bem cuidado, café da manhã poderia ser melhor, estacionamento fora e ao ar livre pago.

      Jaime, 1 night trip, Oct. 11, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Pior que Decepcionante.! "o quarto da Uva".

      Uma sequencia de péssimos acontecimentos. Checkin não pedem documentação alguma, apenas lhe dão uma ficha pra preencher. Causando insegurança para se hospedar num local assim. Atendentes mal educadas, nada cortês.(Exceto a atendente da terça a tarde).Não passam informação alguma, sobre horário do café, piscina, restaurante, checkout nada, nada.Ao entrar no quarto, o banheiro com odor de urina, (solicitamos que higienizassem novamente), porém ao longo dos dias percebemos que o problema do odor é falta de manutenção no vaso sanitário.No quarto também NÃO consta informação alguma sobre os horários e prestações de serviços do hotel. (Apenas um Qrcode, que só tinha cardápio, e a informação de que eles não recebem visitas, mais nada).Toalhas ásperas, que até nos arranhou.Guarda roupa quebrado, dobradiças expostas.Não tem lixeira no quarto, apenas no banheiro.O ralo do box do banheiro fica bem embaixo da queda dágua do chuveiro, ou seja, ou você toma banho com as pernas abertas pra não pisar no ralo, ou fica em cima do ralo, bem desconfortável, ah e o ralo é solto pra piorar de vez. No lavabo, percebemos logo que utilizamos, no ralinho, tinha uma UVA.! Isso mesmo, uma uva no ralo da pia do lavabo. E PASMEM.! Fomos embora e a Uva continua lá. Limpeza do quarto péssima, pareceu mais que apenas arrumavam as coisas, pois vimos vários locais sujos.No corredor, algumas lampadas queimadas, mal iluminado, sensor com defeito, (demorando pra acender). área de lazer abandonada, piscina suja.

      Raquel, 3 night trip, Oct. 9, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Maravilhoso

      Foi incrivel excelente atendimento

      Cristiane P, 3 night family trip, Oct. 9, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Atendimento excelente. Qaurto amplo e confortável. Muito limpo. Mesa excelente para trabalhar. Cafe da muito bom. Em viagem para Pocos de Caldas, recomendo.

      Claudio, 1 night business trip, Oct. 5, 2021

      Verified Hotels.com guest review

    See all 217 reviews