Booked the place on the ratings of 9.8 but would give it a 4. We arrived at 3PM without reading the booking email to arrange checkin after 1PM (unusual) and no one in-house after 1PM thus finally got through to staff and after waiting some time at door or suites, staff arrived with keys. When went to shower that afternoon, no hot water. That eve on return from dinner, the electronic code entry wasn't working well and after numerous tries, let us in. The next day, after all day out on the town, on return, the electronic combination entry didn't work at all and waiting outside the apartment for about 40min until staff arrived to fix. Again no hot water and staff notified of this again as not fixed since early AM notification. The breakfast was advertised as nice and in-house delivery to the suite and when we arrived, found out we got a ticket for a bar down the way and was disappointing as provided coffee, juice and croissant when all other b&b's over month in Italy serve fruit/yogurt/granola/english breakfast and usual Italian flare. All in all, not pleased and would not recommend.