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Intercontinental Real Santo Domingo, an IHG Hotel

Photo gallery for Intercontinental Real Santo Domingo, an IHG Hotel

Exterior
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor spa tub
Presidential Suite, 1 King Bed | Living area | 48-inch Smart TV with cable channels, TV, iPod dock

Overview of Intercontinental Real Santo Domingo, an IHG Hotel

Intercontinental Real Santo Domingo, an IHG Hotel

5.0 star property
Luxury hotel with spa, near Acropolis Center

9.4/10 Exceptional

503 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $283
Price available on 02/11/2023
Map
Avenida Winston Churchill, Esq. Porfirio Herrera, Ens.Piantini, Santo Domingo, 10210

Room options

About this area

What's nearby

  • In Downtown Santo Domingo
  • Blue Mall - 1 min drive

Getting around

  • Santo Domingo (JBQ-La Isabela Intl.) - 27 min drive
  • Las Americas Intl. Airport (SDQ) - 41 min drive
  • Ulises F. Espaillat Station - 21 min walk
  • Pedro Mir Station - 27 min walk
  • Freddy Beras Goico Station - 27 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Tony Roma's - 3 min walk
  • Just Grill - 3 min walk
  • Don Pepe - 3 min walk
  • Elysee Cafe Bistro Francais - 4 min walk
  • Pala Pizza - 4 min walk

About this property

Intercontinental Real Santo Domingo, an IHG Hotel

Intercontinental Real Santo Domingo, an IHG Hotel offers an airport shuttle (available 24 hours) for USD 50 per vehicle one way. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and The Market, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff and location.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 227 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store
  • Children's menu
  • Art supplies

What to do

  • Golfing
  • Shopping

Working away

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (9000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 48-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

The Market - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Factory - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Nau Lounge - This restaurant specializes in sushi and serves lunch, dinner, and light fare. Open daily.
Bar Blue - This poolside bar specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
VanGogh Bar - This lobby lounge specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 10–40 for adults, and USD 5–30 for children
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Intercontinental Real Santo Domingo Hotel
Intercontinental Real Santo Domingo
InterContinental Santo Domingo Hotel
InterContinental Santo Domingo
Intercontinental Real Santo Domingo
Intercontinental Real Santo Domingo, an IHG Hotel Hotel
Intercontinental Real Santo Domingo, an IHG Hotel Santo Domingo

Frequently asked questions

Does Intercontinental Real Santo Domingo, an IHG Hotel offer free cancellation for a full refund?
Yes, Intercontinental Real Santo Domingo, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Intercontinental Real Santo Domingo, an IHG Hotel?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Intercontinental Real Santo Domingo, an IHG Hotel on 11 Feb 2023 start from CA $283, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Intercontinental Real Santo Domingo, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Intercontinental Real Santo Domingo, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Intercontinental Real Santo Domingo, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Intercontinental Real Santo Domingo, an IHG Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Intercontinental Real Santo Domingo, an IHG Hotel?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one way.
What are the check-in and check-out times at Intercontinental Real Santo Domingo, an IHG Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
Is there an onsite casino at Intercontinental Real Santo Domingo, an IHG Hotel?
No, this hotel doesn't have a casino, but Atlantis World Casino (6-min drive) and Grand Casino Jaragua (6-min drive) are both nearby.
What is there to do at Intercontinental Real Santo Domingo, an IHG Hotel and nearby?
Intercontinental Real Santo Domingo, an IHG Hotel has 2 bars and a spa, as well as an outdoor pool and a 24-hour health club.
Are there restaurants at or near Intercontinental Real Santo Domingo, an IHG Hotel?
Yes, there are 3 onsite restaurants, featuring alfresco dining and international cuisine. Nearby restaurants include Don Pepe (3-min walk), Elysee Cafe Bistro Francais (4-min walk), and Pala Pizza (4-min walk).
Does Intercontinental Real Santo Domingo, an IHG Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Intercontinental Real Santo Domingo, an IHG Hotel like?
Intercontinental Real Santo Domingo, an IHG Hotel is a short 6-minute walk from Blue Mall and 7 minutes' walk from Gate of San Diego. Travelers say that the hotel is in a great location.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.3/10

Amenities

9.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Very good
I like it
FRANCISCO ALBERTO, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Juan, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

PATRICK, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice place and close to everything
gregory, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service and friendly staffs!
Emeline, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was nice, smell great, clean, custumer service was very good, it was a safe hotel,
Jesus, 2-night romance trip
Verified Expedia guest review

8/10 Very good

This Intercontinental is in a great location, is well maintained and has great staff.
Ramiro, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 2-night trip
Verified Expedia guest review

8/10 Very good

Deben mejorar el servicio en recepcion y en el area de piscina. Muy malos principalmente el area de piscina el sabado.
Miguel, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Very disappointing
I travel to the Dominican Republic very frequently on Business. One of my favorite places has always been the Intercontinental hotel. The staff has always been wonderful. But on this occasion the front office manager Olaine Morillo was extremely rude and very unpolite. She would not allow my wife to even finish a sentence or express our dissatisfaction with the fact that Ms. Morillo attempted to sell us an additional room to accommodate our two minor children because according to her the rooms capacity was only 4 people. After a few exchanges MS. Morillo offred us the option to pay an additional fee of $30.00 per person to stay in the same two rooms that we had already booked. We were more comfortable with this option that should of been offered initially. Olaine Morillo offered us to pay an additional $435.00 to upgrade to connecting rooms and adding an additional room. While the issue was solved with $60.00. This was the first and only negative experience at the Intercontinental. Very poor attitude and behavior on the part of the front office manager.
vladimir, 1-night business trip
Verified Hotels.com guest review