Hotel 87 Eighty-Seven, Rome

In July, 2018, my family stayed overnight at Hotel 87 in Rome. During our stay, the two ladies from the cleaning staff entered our hotel room, broke into our safe and removed approximately $1,560 Euros (thankfully they did not take the passports in the safe). This was confirmed through video surveillance and the security/manger of the hotel acknowledged this theft. A report was made to the police. Upon leaving the hotel (which we were charged for our stay). The manager (and possibly the owner) apologized for the events and indicated that their insurance would cover the incident as their limit was $2,000 Euros per incident. Since leaving Italy in late July and returning home to Vancouver, Canada, I have had family who lives near Rome attempt to follow up with the hotel for reimbursement of our money as we were advised the funds would be covered by the hotel's insurance. I have attempted to contact the hotel manager on numerous occasion by phone and email but have had no response. They have basically ignored us. If you know of anyone that stayed at this hotel and thought they were missing something from their room or safe, it is very possible. They should contact the hotel.

Very clean hotel with professional and kind staff.

Great location close to major attractions restaurants and shopping. Great roof top lounge and spa. Room was very clean modern and has good air conditioning. Very friendly staff.

The best part about this place is location. This was the last city on our honeymoon. I appreciated that the hotel sent us a personalized confirmation email and offered to help plan tours etc. I give them full ratings on engagement and support. It is a hotel with Modest rooms however. I’ve stayed in 3-3.5 star hotels that had more comfortable rooms and beds. Also despite a couple of attempts, housekeeping kept returning dirty cups and kettle that it was better off to go to a local cafe to have tea. Overall good stay.

We were on the 5th floor and the AC was not working properly. We called the front desk twice throughout the night, they checked the room and it was 26 degrees Celsius. He said the upper rooms, especially ours on the end of the hall is difficult to cool down. My question was “then why do you rent it out?”....never got an answer to that. They charged us the full night’s rate. Disappointed.