10/10 Exceptional
YES
LOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner.
Rachel
Rachel, 2-night trip
The Palm Beach Resort
Lakefront hotel with 3 bars/lounges, near Gisenyi Beach
Located near Gisenyi Beach, The Palm Beach Resort offers a beachside retreat with breakfast buffet, a lively beach bar, and a serene garden. Connect to in-room WiFi or simply unwind on the terrace with free newspapers.
Good
Popular amenities
- Bar
- 24/7 front desk
- Air conditioning
- Non-smoking
- Laundry facilities
- Free parking
Main amenities (12)
- Daily housekeeping
- Restaurant and 3 bars/lounges
- Beach umbrellas
- Beach sun loungers
- Beach towels
- Beach bar
- Room service
- Coffee shop/cafe
- Terrace
- 24-hour front desk
- Air conditioning
- Garden
Feel at home (6)
- Private bathroom
- Separate dining area
- Living room
- Television
- Garden
- Terrace
Room options
Check availability for these dates
Showing 2 of 2 rooms
Deluxe Double Room, Lake View
Highlights
Furnished patio
Separate dining area
Separate sitting area
Air conditioning
TV
Ceiling fan
Rainfall showerhead
Private bathroom
- 27 sq m
- Lake view
- Sleeps 2
- 1 Double Bed
Deluxe Bungalow, 2 Bedrooms, Lake View
Highlights
Furnished patio
Separate dining area
Separate sitting area
Air conditioning
TV
Separate bedroom
Ceiling fan
Rainfall showerhead
- 1 bedroom
- Lake view
- Sleeps 2
- 2 Twin Beds
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About the area
1 Brasserie Street to Cap Rubona, Nyayumba, Western Province
About this property
The Palm Beach Resort
When visiting Nyayumba, The Palm Beach Resort is a great choice to consider. Guests looking for a bite to eat can check out the coffee shop/cafe, and the 3 bars/lounges are nice spots to grab a drink at the end of the day. Other highlights include a beach bar, a snack bar/deli, and a terrace.
At a glance
Property amenities
Room amenities
Frequently asked questions
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The Palm Beach Resort Reviews
Good
8.0
Cleanliness
8.4
Location
7.2
Staff & service
7.4
Property conditions & facilities
8/10 Very good
Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and staff were extremely helpful at all times.
Breakfasts were excellent
Payment was an issue as I had decided to pay the resort on arrival but payment was deducted from my card 3 days before arrival.
The traditional cottage was found to be unacceptable and a downgrade to modern was agreed but no refund was offered.
Verified traveller
2-night trip
4/10 Fair
A éviter
Description hotels.com totalement mensongère c’est une honte !
On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision).
Service de restauration bon mais d’une lenteur extrême
Fabien
Fabien, 4-night trip
10/10 Exceptional
Will never forget the running waiters
This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!
Jacob V
Jacob V, 2-night trip
6/10 Good
It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay
Verified traveller
1-night trip
10/10 Exceptional
The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it.
The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area.
The food offered was also really good
Verified traveller
2-night trip
2/10 Poor
Vorsicht ist hier geboten!!!
Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren.
Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.
Daniel Enrique
Daniel Enrique, 2-night trip
4/10 Fair
My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia
Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning.
Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary
disappointed
disappointed, 1-night trip
8/10 Very good
Serenity
A relaxing place with a great garden on the edge of the lake with a breathtaking view
Calvin
Calvin, 3-night trip
10/10 Exceptional
Amazing hidden gem of paradise
This place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you
Benhilda
Benhilda, 2-night trip
10/10 Exceptional
Perfect oasis
Apparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.
Verified traveller
1-night trip
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