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Hotel Regina Kawaguchiko

3.5 star property
Hotel with restaurant, near Kawaguchiko Stellar Theater

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Regina Kawaguchiko

Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Porch
Hypo-allergenic bedding, in-room safe, individually furnished, desk
View from property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Restaurant
  • Hot springs
  • Breakfast available
  • Free area shuttle
  • Free train station pick-up
  • Free train station drop-off
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Microwave
  • Private bathroom
  • Private spa tub
  • Television
  • Laundry facilities
The price is CA $186
CA $205 total
includes taxes & fees
Dec 22 - Dec 23

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Dining table
  • 122 sq m
  • Mountain view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking

Flat-screen TV

B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 50 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking-No Daily Cleaning

B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking-No Daily Cleaning

B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 50 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Twin Room(2F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Twin Room(2F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Dining table
  • 122 sq m
  • Mountain view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Dining table
  • 119 sq m
  • Mountain view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Double Room(2F-3F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room(2F-3F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room(2F-5F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Twin Room(2F-5F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Double Room(2F-3F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room(2F-3F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Flat-screen TV
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Large Twin Beds

View all photos for Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
Refrigerator
Dining table
  • 119 sq m
  • Mountain view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for DeluxeQuadrupleRoom With Mt.Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

DeluxeQuadrupleRoom With Mt.Fuji View Non-Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for ComfortTwinRoom With Mt.Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

ComfortTwinRoom With Mt.Fuji View Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for DubleRoom　with Mt.Fuji View Non-Smoking

Lobby

DubleRoom　with Mt.Fuji View Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for GrandComfortQuad Room With Mt.Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

GrandComfortQuad Room With Mt.Fuji View Non-Smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for A-UpperDeluxeQuadrupleRoom With Mt.Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

A-UpperDeluxeQuadrupleRoom With Mt.Fuji View Non-Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for CornerSuiteRoom The Fuji With Mt.Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

CornerSuiteRoom The Fuji With Mt.Fuji View Non-Smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for TwinRoom With Mt.Fuji View Non-Smoking

Lobby

TwinRoom With Mt.Fuji View Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for B-UpperDeluxeQuadrupleRoom With Mt.Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

B-UpperDeluxeQuadrupleRoom With Mt.Fuji View Non-Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

Similar properties

Public bath

HOTEL MYSTAYS Fuji Onsen Resort

Onsen
Spa
Free parking
Free WiFi
8.8 out of 10, Excellent, (1003)
The price is CA $171
CA $188 total
includes taxes & fees
Jan 9 - 10 Jan 2025
HOTEL MYSTAYS Fuji Onsen Resort
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About the area

Map
5239-1 Funatsu, Fujikawaguchiko, Yamanashi-ken , 401-0012

What's nearby

  • Kawaguchiko Stellar Theater - 13 min walk
  • Fujiyama Onsen - 3 min drive
  • Fuji-Q Highland - 3 min drive
  • Mt. Fuji Panoramic Ropeway - 4 min drive
  • Lake Kawaguchi - 4 min drive

Getting around

  • Haneda Airport (HND) - 115 min drive
  • Narita Intl. Airport (NRT) - 144 min drive
  • Fujisan station - 8 min drive
  • Fujiyoshida Gekkoji Station - 9 min drive
  • Kawaguchiko station - 20 min walk
  • Free area shuttle
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪スシロー 河口湖BELL店 - ‬11 min walk
  • ‪すき家 - ‬11 min walk
  • ‪ほうとう蔵 歩成 - ‬11 min walk
  • ‪たけ川うどん - ‬10 min walk
  • ‪富士山パンケーキ - ‬8 min walk

About this property

Hotel Regina Kawaguchiko

At Hotel Regina Kawaguchiko, you'll be just a 5-minute drive from Fuji-Q Highland and Lake Kawaguchi. Free perks include WiFi and self parking. Also, Fuji-Hakone-Izu National Park and Kawaguchiko Stellar Theater are just a 5-minute drive away. Fellow travelers love the helpful staff.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 73 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
    • For more details, please contact the property using the information on the booking confirmation
    • Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Free train station shuttle from 3:00 PM to 8:00 PM*
DONE

Offsite

    • Free area shuttle within 2.1 kilometers
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • Restaurant

Traveling with children

  • Children stay free (see details)
  • Free local shuttle

What to do

  • Hot springs

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Low-height desk
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Slippers
  • Children's slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Private indoor spa tub
  • In-room massage
  • Lanai
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • In-room safe
  • Local maps
  • Restaurant dining guide

Special features

Spa

There are hot springs open between 6:00 AM and midnight.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2420 for adults and JPY 1870 for children

Children & extra beds

  • Cribs/infant beds are available for JPY 3300.0 per day

Pool, spa, & gym (if applicable)

  • Hot springs access available from 6:00 AM to midnight

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children 0-3 years old for breakfast when sharing existing bedding.

Also known as

Regina Kawaguchiko
Hotel Regina Kawaguchiko Hotel
Hotel Regina Kawaguchiko Fujikawaguchiko
Hotel Regina Kawaguchiko Hotel Fujikawaguchiko

Frequently asked questions

Does Hotel Regina Kawaguchiko offer free cancellation for a full refund?
Yes, Hotel Regina Kawaguchiko does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Regina Kawaguchiko?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Regina Kawaguchiko?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Regina Kawaguchiko?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Hotel Regina Kawaguchiko and nearby?
Onsite recreation at Hotel Regina Kawaguchiko includes hot springs. Hotel Regina Kawaguchiko also has private indoor spa tubs.
Are there restaurants at or near Hotel Regina Kawaguchiko?
Yes, there's an onsite restaurant.
Does Hotel Regina Kawaguchiko have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Hotel Regina Kawaguchiko have any outdoor private spaces?
Yes, every room features a lanai.
What's the area around Hotel Regina Kawaguchiko like?
Hotel Regina Kawaguchiko is a short 13-minute walk from Kawaguchiko Stellar Theater and 7 minutes' walk from Fuji Visitor Center.

Hotel Regina Kawaguchiko Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Good
mingdar, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Mitchelle, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome location and full view of Mt Fuji - staff was very professional and courteous
Edward, 2-night trip
Verified Expedia guest review

8/10 Very good

Mamatha, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The best thing about this hotel is that you can view mt fuji from the balcony. The hotel is quite old but everything is clean and in good shape. The staff is very helpful guiding me to take the right bus to yamanaka and gave the best assistance they could. Food is generally ok and I will say the price speaks everything and its definitely for good value. A lot of Japanese stayed in the hotel during our stay as well.
Vivian, 2-night family trip
Verified Expedia guest review

6/10 Good

Breakfast buffet is good. Staffs are courteous.
Shin, 2-night family trip
Verified Orbitz guest review

6/10 Good

Outdated Feel
Friendly staff, clean, but the rooms are in bad condition with marked walls and an outdated feel. The furniture is at least 20 years old, the shower was disappointing, etc. For how much this hotel is charging per night it should be in better condition.
Dillon, 2-night trip
Verified Hotels.com guest review

6/10 Good

Very friendly staff and amazing views.
Jorge, 1-night family trip
Verified Expedia guest review

6/10 Good

Rodolfo, 2-night trip
Verified Expedia guest review

8/10 Very good

Great staff, very clean, easy access to the city, but outdated.
Mateus, 1-night family trip
Verified Expedia guest review

8/10 Very good

Jendro, 2-night trip
Verified Expedia guest review

6/10 Good

Big rooms, good view of mt fuji. Staff was the most unhelpful, no customer service at all.They have a shuttle but will only allow you to use it once a day.Most of the time you have to catch a taxi if you are going out multiple times a day. Its the most inconvenient location to stay. Not worth every penny of the price you are paying. Even the best view of Mt fuji in your room would not compensate for the hassle of bad customer service and inconvenient location.
Regina, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Difficult to find if walk from train station at night time
Tsun, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Facility is very old, I think because of the carpet that they have been using for a while, it made the hallway smell
Teresa, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Kara, 1-night trip
Verified Travelocity guest review

6/10 Good

Sashico, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Mt Fuji view. Awesome staff and service Shuttle service to bus/train all day Western or Japanese style restaurant
Ghiath, 2-night family trip
Verified Expedia guest review

8/10 Very good

Public bath is small but nice. Got the room at one end of the building so the view of Mt Fuji was partially blocked by some tall trees. Shuttle service to/from Kawaguchiko station was a plus. Breakfast buffet taste was ok, had most of the essentials. They did not fill up during the last hour though they would cook fresh when asked. Room had an air cleaner machine which was great.
2-night family trip
Verified Orbitz guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Wotif guest review

10/10 Exceptional

One happy family in this Fuji view hotel
We were so happy to choose this hotel for our Fuji trip. First up, it has unrivalled views of Fuji, across the forests and closer than any other hotel in the area, plus every room has a view and a balcony, the photos I have attached were taken from our balcony. We chose the room for 3 people which consisted of 2 good sized rooms each with 2 extra large single beds; a good bathroom, bar fridge, dining table and 4 chairs. We loved the fact that we were the only Australians in the hotel, especially after a week’s skiing in Nozawa where it seemed that EVERYONE was an Aussie. The hotel buffet breakfast was first class, the service was faultless with fabulous attention to detail. The onsen was really good and well equipped with towels, shampoo, moisturisers, hair-dryers... all very impressive. It’s not in the touristy lakeside area, but we loved all the surrounding restaurants and the shopping centre across the road. For a hotel that is definitely not in the top level price range, it ticked all our boxes and we are pretty fussy.
Susan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good view
View from room is superb as facing Mount Fuji
Siew On, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay
Shuttle service provided was very efficient and drivers were very polite & helpful. Will be better if the Onsen window is facing Mount Fuji.
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel itself was a little older and could do with improvements but location, amenities and customer service more than made up for everything. I would rate the conditions 3 out of 5 stars but everything else 5 out of 5. I do travel a lot and do not right an reviews but wanted to write to let everyone know that the hospitality and customer service for this hotel was outstanding and what put this hotel far above others that I have stayed at
Micheal, 2-night family trip
Verified Hotels.com guest review