Enjoy your visit to Aso with a stay at Tsuruya. Guests indulge in spa services, then grab a bite to eat at the restaurant.
Languages
English, Japanese
At a glance
Hotel size
8 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18
Check-out time is 10 AM
Special check-in instructions
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Meals and futons for children age 3 and younger are not included in the room rate. Guests booked in Annex rooms are charged JPY 3500 per child, per day for a futon and JPY 6500 per child, per meal, or meals and futons may be purchased together for JPY 7500 per child, per day. For all other room types, guests are charged JPY 2,500 per child, per day for a futon and JPY 5000 per child, per meal, or meals and futons may be purchased together for JPY 6,000 per child, per day. Fees are collected at check-in.
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Property amenities
Food and drink
Restaurant
Bar/lounge
What to do
Karaoke
Horse riding nearby
Working away
Meeting room
Services
Front desk (limited hours)
Luggage storage
Facilities
Spa services
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Air conditioning and heating
Bathrobes and slippers
Sleep well
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Bathtub or shower
Rainfall showerhead
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Stay connected
Desk
Free WiFi
Food and drink
Mini-fridge
More
Daily housekeeping
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services.
Private bath/onsen services include an indoor private bath (in communal space). Public bath/onsen services include a yukata (Japanese robe).
Fees & policies
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
tsuruya Inn Aso
tsuruya Inn
tsuruya Aso
tsuruya Aso
tsuruya Guesthouse
tsuruya Guesthouse Aso
Frequently asked questions
Does Tsuruya offer free cancellation for a full refund?
Yes, Tsuruya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Tsuruya?
Sorry, pets aren't allowed.
Is parking offered on site at Tsuruya?
Yes, there's free self parking.
What are the check-in and check-out times at Tsuruya?
Check-in start time: 3 PM; Check-in end time: 6 PM. Check-out time is 10 AM.
What is there to do at Tsuruya and nearby?
Have fun during the warmer months with activities nearby such as horseback riding. Tsuruya also has spa services.
Are there restaurants at or near Tsuruya?
Yes, there's an onsite restaurant.
What's the area around Tsuruya like?
Tsuruya is located a short 13-minute walk from Aso Shrine.
Tsuruya Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Very good
11 May 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Oct 2023
Amazing Stay at Ryokan Tsuru
I highly recommend this ryokan if you are visiting Mt Aso. We stayed at the two storied migi room with a private outdoor tub and an indoor jacuzzi. The space was immaculate and spacious. You must book the half board rate that includes the most sumptuous breakfast and dinner you will find anywhere. You will need to take a bus/train to reach the main Aso area but that we no issue for us. Every staff we met extended the highest hospitality we ever experienced.
Lillian K
Lillian K, 2-night trip
Verified Hotels.com guest review
2/10 Poor
24 Jan 2020
Expedia problem. Is a wrong communication. I’m so angry and make me trouble
Mauvais rapport qualité prix. Pension de famille très vieille qui mériterait d être entièrement rénovée. Le repas est bien mais tout est vétuste. Le seul hébergement très décevant pour le prix en trois semaines passées au japon
Nicolas
Nicolas, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Jul 2024
Boudin
Boudin, 2-night trip
Verified Hotels.com guest review
6/10 Good
19 Jun 2024
KYEUNG A
KYEUNG A, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Mar 2024
美味しいお食事を頂きました
阿蘇神社にも近くて良かったです
順子
順子, 1-night family trip
Verified Expedia guest review
8/10 Very good
16 Mar 2024
??
??, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 Dec 2023
服務態度非常好,職員能說流利英文
PIK WAI
PIK WAI, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
27 Nov 2023
りりか
りりか, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 Nov 2023
If you are visiting Mt. Aso, it is a great place to stay! The food is amazing! The price is very reasonable and the location is great! The staff are very kind and reliable! Room was very comfortable. I would definitely come back :)
Camille Dindi
Camille Dindi, 1-night romance trip
Verified Expedia guest review
8/10 Very good
14 Oct 2023
The open-air bath was really comfortable, and since it was a bath in the room, I was satisfied that I could relax without worrying about anyone.