2/10 Poor
27 Nov 2024
Details on Expedia for this hotel were incorrect. Details said that this hotel had a restaurant and bar. This was the main reason we booked this hotel. On arrival when we realized that most of the hotel was shut down, we decided to leave and book another hotel elsewhere. Although they updated the Expedia profile within an hour of us complaining they refused to acknowledge their mistake and never apologized. When we asked for a refund for the 3 nights we booked (which we never stayed) they refused and said they weren’t responsible for the details that are on Expedia.
Lots of construction going on at the hotel, most of the hotel is shut down. The area around the hotel is full of traffic and there is no easy way to access any other restaurants or facilities.
Don’t know why they can’t just admit they made a mistake and give us a refund.
We didn’t stay a single night and they charged us for 3 full nights.
Levi
Levi, 3-night family trip
Verified Expedia guest review