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Park Hyatt Aviara Resort, Spa & Golf Club

5.0 star property
Suburban resort with 3 restaurants, near Batiquitos Lagoon

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Park Hyatt Aviara Resort, Spa & Golf Club

2 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
View from room
Couples treatment rooms, sauna
Couples treatment rooms, sauna

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Parking available
  • Pool
  • Connecting rooms available
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Near the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 6 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Valet parking
  • Children's pool

Feel at home (6)

  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
The price is CA $784
CA $982 total
includes taxes & fees
Jan 8 - 9 Jan 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for 2 Kings Garden View

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2 Kings Garden View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for 2 Kings Coastal View

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2 Kings Coastal View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for 2 Kings Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Kings Pool View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

Presidential Suite

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Palmer Suite

Palmer Suite

Palmer Suite

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Garden Suite

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Premium Garden Suite

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Pool Suite

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Pool Suite

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Courtyard Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Courtyard Suite

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fireside Terrace Suite

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Fireside Terrace Suite

Highlights

Separate sitting area
Soundproofed
Fireplace
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Coastal Suite

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Premium Coastal Suite

Highlights

Separate sitting area
Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 106 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Kings Courtyard View

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Kings Courtyard View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Blue Heron Suite

Blue Heron Suite

Blue Heron Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Renovated in 2020
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Courtyard View

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1 King Courtyard View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Foothills View

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Foothills View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Kings Foothills View

Premium bedding, down comforters, pillowtop beds, in-room safe

2 Kings Foothills View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Hill view
  • Sleeps 4
  • 2 King Beds

View all photos for 1 King Coastal View

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Coastal View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Garden View

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Garden View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Pool View

Highlights

Soundproofed
Private indoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King ADA Tub

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King ADA Tub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
Down duvet
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King ADA Shower

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King ADA Shower

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Renovated in 2020
Down duvet
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
7100 Aviara Resort Drive, Carlsbad, CA, 92011

What's nearby

  • Aviara Golf Club - 2 min drive - 2.1 km
  • Flower Fields of Carlsbad - 5 min drive - 5.0 km
  • Carlsbad Premium Outlets - 5 min drive - 5.3 km
  • LEGOLAND® California - 6 min drive - 4.6 km
  • Carlsbad State Beach - 14 min drive - 10.3 km

Getting around

  • Carlsbad, CA (CLD-McClellan-Palomar) - 9 min drive
  • San Diego, CA (MYF-Montgomery Field) - 35 min drive
  • San Diego Intl. Airport (SAN) - 40 min drive
  • San Diego, CA (SEE-Gillespie Field) - 42 min drive
  • Carlsbad Poinsettia Station - 9 min drive
  • Carlsbad Village Station - 16 min drive
  • Solana Beach Station - 19 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Jack in the Box - ‬5 min drive
  • ‪Cinépolis Luxury Cinemas - ‬3 min drive
  • ‪Valerie's Taco Shop - ‬3 min drive
  • ‪Burgeon Beer Company - ‬5 min drive

About this property

Park Hyatt Aviara Resort, Spa & Golf Club

Featuring a golf course, Park Hyatt Aviara Resort, Spa & Golf Club puts you within a 10-minute drive of LEGOLAND® California. Guests can be pampered with massages at the spa, and Ponto Lago, one of 3 restaurants, serves local and international cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 2 outdoor pools, a poolside bar, and a 24-hour fitness center. The room service and helpful staff get good marks from fellow travelers.

Languages

English, Korean, Spanish

At a glance

DONE

Hotel size

    • 327 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • An adult age 18 or older must assume all liability for the booking
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (USD 68 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private picnics
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Fence around the pool
  • Lifeguard on site

What to do

  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Pro golf lessons
  • Golfing
  • Shopping
  • Pool table
  • Beach nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 23 meeting rooms
  • Conference space (28998 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1997
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Golf course on site
  • Golf driving range on site
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Spa tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • IPod docking station
  • 55-inch TV
  • Premium cable channels
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Bathrobes
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

Miraval Life in Balance Spa Aviara has 20 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Dining

Ponto Lago - Overlooking the ocean and golf course, this restaurant specializes in local and international cuisine and serves breakfast, brunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Ember & Rye - Overlooking the golf course, this steakhouse specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Pacific Point - Overlooking the ocean and golf course, this lobby lounge serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Water's Edge - This poolside restaurant serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Aviara Market - Onsite coffee shop. Open daily.

Awards and affiliations

Park Hyatt Aviara Resort, Spa & Golf Club is listed in the 2021 Condé Nast Traveler Hot List.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 66.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Business center/computer access
    • Children's club/arcade access
    • Faxes
    • Fitness center access
    • Fitness/yoga classes
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Laundry facilities
    • Newspaper
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Spa tub access
    • Sporting facilities or equipment

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 0 to 40 for adults, and USD 0 to 20 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Parking

  • Covered valet parking costs USD 68 per night with in/out privileges
  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Aviara Hyatt Spa
Aviara Resort Spa
Park Aviara Hyatt Resort
Park Hyatt Aviara Resort Spa Carlsbad
Park Hyatt Aviara Resort Spa
Park Hyatt Aviara Spa Carlsbad
Park Hyatt Aviara Spa
Park Hyatt Aviara Resort Spa Golf Club
Park Hyatt Aviara Resort, &
Park Hyatt Aviara Resort Spa Golf Club
Park Hyatt Aviara Resort, Spa & Golf Club Resort
Park Hyatt Aviara Resort, Spa & Golf Club Carlsbad
Park Hyatt Aviara Resort, Spa & Golf Club Resort Carlsbad

Frequently asked questions

Does Park Hyatt Aviara Resort, Spa & Golf Club offer free cancellation for a full refund?
Yes, Park Hyatt Aviara Resort, Spa & Golf Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Park Hyatt Aviara Resort, Spa & Golf Club?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Park Hyatt Aviara Resort, Spa & Golf Club?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Park Hyatt Aviara Resort, Spa & Golf Club?
Yes. Valet parking costs USD 68 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Park Hyatt Aviara Resort, Spa & Golf Club?
Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Park Hyatt Aviara Resort, Spa & Golf Club?
No, this resort doesn't have a casino, but Ocean's Eleven Casino (13-min drive) is nearby.
What is there to do at Park Hyatt Aviara Resort, Spa & Golf Club and nearby?
Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Park Hyatt Aviara Resort, Spa & Golf Club also has a waterslide, a 24-hour fitness center, and a sauna, as well as an arcade, a picnic area, and a garden.
Are there restaurants at or near Park Hyatt Aviara Resort, Spa & Golf Club?
Yes, there are 3 onsite restaurants, featuring alfresco dining, local and international cuisine, and garden views.
Does Park Hyatt Aviara Resort, Spa & Golf Club have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.

Park Hyatt Aviara Resort, Spa & Golf Club Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay
SEUNG, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was an amazing hotel Food was wonderful the set is was amazing
Maryam, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5+ Beautiful Property
Beautiful property, excellent service, very clean. Food was great. We had high expectations and were impressed. We had a great family weekend!
Kelsey, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bellie Jane, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very good!
Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Park Hyatt is a nice place to get away and relax. The staff is good, they know how to make someone feel welcome and the grounds are spectacular.
Shane, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property is beautiful and pet friendly. The staff is very very friendly and accommodating. We enjoyed the tennis courts and the driving range while we were there. The room have been remodeled and the beds are super comfy and king sized. Unfortunately the food there is terrible and expensive. We ate at both of the restaurants and room service. We did not have anything from the grab and go but that food did not look appetizing. The only yummy food that we had was the barramundi for 2 at Punto Lago. That was delicious.
Tami, 4-night family trip
Verified Expedia guest review

4/10 Fair

There were a few things that could have been better but I think the start of the trip put a bad taste in our mouth. My husband showed up and didn’t have a DL but had a state issued document while he waited for his DL. The hotel gave him a hard time even though he showed a picture of his DL.
julianna, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff
Anil, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautifully appointed hotel including rooms and main lobby. Adult pool has an ocean view and service didn’t disappoint.
Celene, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This property was perfect for our young family! My kids couldn’t get enough of the slide. I like they have a family pool and an adult only pool. The family pool was just that, families and children playing together. Poolside service was 10/10! Our room was clean and beautiful overlooking the family pool which was perfect for us.
Cynthia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Five Star in every way… beautiful pools.. grounds.. settling Beach close .. fabulous golf course Best ever vacation!
Robert, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic property and family friendly!
joe, 1-night family trip
Verified Expedia guest review

8/10 Very good

Positives: Large suite with comfortable bed and modern furniture. Excellent spa service and facilities. Enjoyed the salsa-making and yoga classes. Fun game room for kids. Negatives: Non-adult pool was dirty and crowded. The bathroom floors in our room were always sticky and not clean. The blond older woman who was at the hostess stand at breakfast was not accommodating to larger groups and refused to allow us to combine two tables of four people even though the restaurant was mostly empty.The breakfast was ok, but not a lot of variety.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ray, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Super friendly service.
KIIL, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mariana, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

nima, 7-night family trip
Verified Hotels.com guest review

6/10 Good

I have stayed at this hotel many times in the past and had a wonderful experience - it was my favorite hotel in the San Diego area. However, this 4th of July weekend stay was just not up to par. The staff seemed overrun and unprepared for the amount of guests staying. I called ahead and asked for a crib to be delivered to our room and then I had to call twice once I got there to remind them to deliver it. I also asked for nonfeather pillows due to an allergy and housekeeping did not switch out the pillows (I realized this after suffering from allergies for two nights). The pool had no towels and no available chairs when we arrived at 9am (people were waking up early to save chairs). I had to ask the front desk to look into how the pool ran out of towels (an employee at the pool just said that housekeeping will bring them when they bring them). The pool bathrooms were gross very early in the am which led me to believe they hadn't been cleaned at all. Waitstaff forgot parts of our food orders and still charged for the food. For over $650 - over $1,000 per night, the services provided were just not up to par and not in line with what the hotel service was like in the past. I saw that the employees were doing their best but something just seemed off.
Leena, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful natural setting, polite& helpful staff members, wonderful cleanliness standards throughout the resort made it a first class experience for me.
Katherine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff, clean property and really well maintained
Marcelo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ana, 2-night trip
Verified Expedia guest review

6/10 Good

I would give this 5 star property 3 stars. There’s really nothing special about it. We had multiple issues checking in that should have required a manager to speak with us, instead the young ladies at the front had to fix the main issue. One of the restaurants had terrible service and decent food. The bed and main room were very clean. The bathroom could use a fresh look or deep cleaning. The hallways had overflowing trash in the trash cans multiple days. The slide hours don’t match what the hours online state. The pool could also have been cleaned better. I’m assuming it was the same bandage in the pool for 2 days. The views and the exterior of the property are beautiful. All in all not worth the price to stay here. Look elsewhere.
Kurt, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place
Arlene, 2-night trip
Verified Expedia guest review