6/10 Good
14 Jan 2025
Jimmy rips
Let’s clear up immediately. This is not a 4 star as advertised here. It’s scraping as a 3 if that.
Air conditioner? No. (Sleeping at night was hot and uncomfortable. But there is a heater)
Hair conditioner, shower cap, bar of soap sanitary bag? No.
There is shampoo and hand wash but you’d expect these items in a 3 or 4 star hotel.
Positives:- the staff are friendly. The location is nice.
If you like being woken early, you will be by the bell tower. But if a sleep in Is for you, I’d go elsewhere. We personally liked it.
Negatives:- the in hotel restaurant is over rated and a rip off. I cannot recommend it.
The wait staff while very friendly were not enough to make this experience a good one.
Diners be aware
The menu is limited, which is no problem
We liked the base of the pork belly salad however did not want to eat the pork so asked to swap the protein from pork to beef
As you’ll see on the photo attached, there is a similar salad that contains grapes etc that can be served with either chicken or beef
The beef salad is $32 and the pork is $37
When we ask the lovely waitress if the protein could be swapped, she said she’d speak to the chef and that there was no issue changing
We were horrified when we paid the bill to discover that we were charged for two steaks at $55 each
When we questioned this, we were told that the chef decided to serve us a bigger portion and it was not confirmed with us prior to making this decision as we would never of accepted
Amanda
Amanda, 4-night family trip
Verified Hotels.com guest review
