4/10 Fair
28 Dec 2024
Avoid.
They wanted to put us in a room that ignored our bed selection we already paid for. The drapes in the room were ripped off the track so they can't be closed properly, which is very unfortunate when the main entrance that is very well lit 24/7 is right outside your window. The drain in the shower wasn't draining making for a quick bath tub situation that floods the bathroom floor. On our last day the staff were banging on our door every 20min starting at 830am when check-out time is noon. After a few attempts and me saying 'not yet', she walked away clearly saying something negative based on the tone of her voice, in a language I'm not familiar with (didn't sound german...) The hotel presents nice, but once you're inside....
Warren
Warren, 2-night trip
Verified Hotels.com guest review