See all properties

Shangri-La Hangzhou

4.5 star property
Luxury hotel with 2 restaurants, near West Lake

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Shangri-La Hangzhou

Restaurant
Lobby
Exterior
Bar (on property)
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Non-smoking
  • Gym
  • Free parking
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Health club
  • 24-hour room service
  • In-room childcare
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Train station pick-up service
For families
  • Free cribs/infant beds
  • Playground on site
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is CA $124
CA $145 total
includes taxes & fees
Jan 5 - 6 Jan 2025

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Presidential Suite (West)

Presidential Suite (West)

Presidential Suite (West)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 193 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

Suite, Lake View (West Wing)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Twin Beds (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 51 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 37 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 51 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite

West Wing Executive Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 52 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 36 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Garden-view Room-Two Beds

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2-bed Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

2-bed Room With Mountain View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Garden-view Room-King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Enjoyment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room With Mountain View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Queen Room With Mountain View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 1 King Bed

View all photos for Cute Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Cute Family Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • 1 King Bed

View all photos for Family-friendly Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family-friendly Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Octonauts Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Octonauts Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pleasant Goat And Big Big Wolf Family Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Pleasant Goat And Big Big Wolf Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Guestroom - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Guestroom - Near Lake

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Similar properties

Terrace/patio

Sofitel Hangzhou Westlake

Pool
Airport transfer
Free parking
Free WiFi
8.4 out of 10, Very good, (423)
The price is CA $149
CA $174 total
includes taxes & fees
Dec 29 - Dec 30
Sofitel Hangzhou Westlake
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • West Lake - 9 min walk - 0.8 km
  • Zhejiang University Yuquan Campus - 2 min drive - 2.0 km
  • Lingyin Temple - 4 min drive - 3.9 km
  • Wulin Square - 5 min drive - 4.5 km
  • Hangzhou Tower Shopping Mall - 6 min drive - 5.4 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive
  • Hangzhou Station - 19 min drive
  • East Railway Station (East Square) Station - 25 min drive
  • Hangzhou East Railway Station - 26 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪咬不得高祖生煎 - ‬8 min walk
  • ‪岳湖楼 - ‬1 min drive
  • ‪泰芒之星 - ‬8 min walk
  • ‪旅行者酒吧 - ‬2 min walk
  • ‪1944音乐酒吧 - ‬10 min walk

About this property

Shangri-La Hangzhou

Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 198 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Minimum check-in age: 21
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Playground
  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (9688 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 184 per person
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 350.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Does Shangri-La Hangzhou offer free cancellation for a full refund?
Yes, Shangri-La Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Shangri-La Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Shangri-La Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Shangri-La Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at Shangri-La Hangzhou?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Hangzhou and nearby?
Have fun during the warmer months with activities such as hiking. Enjoy amenities like a health club and a garden.
Are there restaurants at or near Shangri-La Hangzhou?
Yes, there are 2 onsite restaurants.
What's the area around Shangri-La Hangzhou like?
Shangri-La Hangzhou is a short 9-minute walk from West Lake and 11 minutes' walk from Hangzhou Botanical Garden.

Shangri-La Hangzhou Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

PARVIZ, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Resort Hotel in Xihu
Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
William, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

SHU JANE, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Terrible breakfast
Mikhail, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Yanhong, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jichun, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It is a beautiful hotel on the lake with many wonderful memories.
Marcia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

George, 2-night trip
Verified Expedia guest review

6/10 Good

Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Very nice location, 5 minutes walk from Gushan Park.
YAN, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It is next to the lake and one of the best parks in Hangzhou.
Hongfei, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Best location
Xiaosong, 11-night trip
Verified Expedia guest review

8/10 Very good

CHEE KUN, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Micheal, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Great
Guo, 3-night family trip
Verified Expedia guest review

8/10 Very good

Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Grace, 8-night family trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Sophie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Thomas, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christian, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Kamal, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

2/10 Poor

Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Location!
Great location! The west lake is just across the street!
1-night romance trip
Verified Hotels.com guest review