4/10 Fair
27 Dec 2024
Not what you pay for
Was extremely disappointed to arrive and NOT get the reservation I was promised (and paid for prior to our stay). I called the day before and the day of our reservation and was confirmed with two rooms ocean view with patio and fire pit and when we arrived - one room was moved to another level with balcony only, the other room was with a patio and no fire pit! One room was not ready for 2 hours and we were not given a discount, food vouchers and/or parking covered for our trouble. To continue, this was a surprise trip for my friends and when the rooms were not what I had paid for and not adjoining, I asked to speak to a manager who implied I was lying when I informed him I had contacted the property twice prior to arrival to confirm my reservation. It was the most expensive humiliating experience I have had and unfortunately this traveler (who visits south county more than twice per month) will NEVER be staying at this "resort."
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
