4/10 Fair
12 Jan 2025
Disappointing
I was very disappointed with our stay. I had high expectations given the glowing reviews. But at nearly $400 a night after the resort fee, this property was massively over-priced. The hotel felt like a motel that had a hipster paint job and is now charging boutique hotel prices. The underlying quality of the building and room is poor. The walls are very thin; we could hear the car traffic below and from the TV in the room next door. Most of the staff was kind. But we told a staff member that someone had eaten the almonds in our room before we arrived (odd to begin with) so that we wouldn't be charged for it and we were charged anyway. They removed the charge when I called but it was annoying to have to spend time doing that. Our booking was supposed to come with a bottle of sparkling wine, but we didn't receive it at check-in. My husband had to ask about it twice before they reluctantly gave it to us. Not worth the price.
Verified traveller
1-night trip
Verified Hotels.com guest review