Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive
San Carlos, CA (SQL) - 34 min drive
Watsonville, CA (WVI-Watsonville Municipal) - 49 min drive
Oakland Intl. Airport (OAK) - 49 min drive
Santa Clara Station - 5 min drive
San Jose College Park Station - 6 min drive
San Jose Diridon Station - 8 min drive
Restaurants
Din Tai Fung - 17 min walk
Starbucks - 19 min walk
Sharetea - 19 min walk
Pinkberry - 20 min walk
Ruby Thai Kitchen - 19 min walk
About this property
The Row Hotel, BW Signature Collection
When you stay at The Row Hotel, BW Signature Collection, you'll be just a 5-minute drive from SAP Center at San Jose and Westfield Valley Fair Shopping Mall. Guests can visit the 24-hour fitness center for a workout, and freebies like WiFi and self parking are added perks. Also, Santana Row Shopping Center and Winchester Mystery House are just a 5-minute drive away. Fellow travelers love the overall value and location.
Languages
English
At a glance
Hotel size
55 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 21
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cribs (infant beds)
Pets
Pets allowed (dogs and cats only, 1 total)*
Service animals welcome
Restrictions apply*
Food and water bowls available
Internet
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Services
24-hour front desk
Virtual front desk
Facilities
24-hour fitness center
Room amenities
Be entertained
48-inch Smart TV
Home comfort
Air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Memory foam mattress
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 25+ Mbps)
Desk chair
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of USD 20 (subject to availability)
Late check-out can be arranged for an extra charge of USD 20 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 35 per pet, per night
Policies
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose
Frequently asked questions
Are pets allowed at The Row Hotel, BW Signature Collection?
Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of USD 35 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Row Hotel, BW Signature Collection?
Yes, there's free self parking.
What are the check-in and check-out times at The Row Hotel, BW Signature Collection?
Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of USD 20 (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at The Row Hotel, BW Signature Collection?
No, this hotel doesn't have a casino, but Casino M8trix (6-min drive) is nearby.
What is there to do at The Row Hotel, BW Signature Collection and nearby?
Maintain your daily exercise routine at the 24-hour gym.
What's the area around The Row Hotel, BW Signature Collection like?
The Row Hotel, BW Signature Collection is a short 12-minute walk from Westfield Valley Fair Shopping Mall and 17 minutes' walk from Santana Row Shopping Center. Travelers love the hotel's prime location.
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Poor
29 Dec 2024
Regina
Regina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2024
Travis
Travis, 1-night trip
Verified Hotels.com guest review
8/10 Very good
13 Dec 2024
Suzanne
Suzanne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Dec 2024
Naomi
Naomi, 2-night family trip
Verified Hotels.com guest review
6/10 Good
7 Dec 2024
David
David, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Dec 2024
Brenda
Brenda, 1-night trip
Verified Hotels.com guest review
8/10 Very good
26 Nov 2024
Malik
Malik, 2-night business trip
Verified Hotels.com guest review
2/10 Poor
26 Nov 2024
Silvia
Silvia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Nov 2024
Awesome
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
Lisa
Lisa, 3-night trip with friends
Verified Hotels.com guest review
6/10 Good
19 Nov 2024
Joshua
Joshua, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
18 Nov 2024
The bathroom ceiling starting leaking water when the upstairs room was showering and flooded the entire bathroom floor.
Jose
Jose, 1-night trip
Verified Hotels.com guest review
8/10 Very good
16 Nov 2024
Nathalie
Nathalie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Nov 2024
Beautiful hotel, extremely clean and continental breakfast had fresh starbuks expresso
Monica
Monica, 1-night trip
Verified Expedia guest review
8/10 Very good
2 Nov 2024
Great staff. Heavy traffic area
Maureen
Maureen, 3-night trip
Verified Expedia guest review
8/10 Very good
1 Nov 2024
Christopher
Christopher, 1-night business trip
Verified Hotels.com guest review
6/10 Good
30 Oct 2024
Randall
Randall, 1-night trip
Verified Expedia guest review
10/10 Exceptional
30 Oct 2024
paula
paula, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Will be back!
Great location, parking and staff was very friendly and helpful. The rooms were clean and the bed was comfy.
paula
paula, 1-night trip
Verified Hotels.com guest review
8/10 Very good
26 Oct 2024
Overall Nice Stay
The service, location, and overall appeal of the hotel was great. The only downsides were:
1. The bed was like sleeping on a box spring
2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on.
3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often.
4. We were hearing load thumps that would rattle the room.
Stephanie
Stephanie, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 Oct 2024
Fiona
Fiona, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 Oct 2024
Julie
Julie, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 Oct 2024
Great hotel for the price especially for the area. I was visiting family at the Santa Clara Medical Center so it was very convenient.
The complimentary breakfast was far better than I expected and the gentlemen who checked me in was lovely. Both patient and helpful to all my issues. The only drawback is the water takes a while to heat up if you shower early in the morning.
Beverley
Beverley, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
23 Oct 2024
Don’t stay here unless you have no other choice. The hotel is a very modestly renovated motel on a very noisy street. A remote staff member sitting in Bogota, Colombia “checked me in” through a computer terminal. Other guests showed how to access the room through a code because there was no hotel staff around. There's no restaurant other than for breakfast, no bar, not even a phone in the room. And no security that I can see. It is clean throughout, though.