4/10 Fair
29 Oct 2024
They received us well and let us into our room exactly on time, the hotel stay was exceptional and wonderful, during the stay and until check out of the hotel I had these comments:
* There is no cooperation in the possibility of getting an early check-in and they are annoyingly strict with the check-in and check-out policy.
* The food options for breakfast are limited and I hope they will be improved in the future.
* When ordering coffee or eggs during breakfast, you have to wait for about half an hour, and you cannot take the coffee yourself and it is a negative point and I hope it will be improved.
* When checking out at the reception they have an employee named (DEW) she was very rude and refused to serve me herself and did not provide me with the correct information about the subsequent procedures after check-out and did not provide me with a transfer service to the airport even though I had told them that I wanted to get this service upon check-in, all the advantages in this resort have become bad after dealing with this employee, I have never seen such rudeness before.
The overall resort rating is low due to the (DEW) employee’s behavior.
Saud
Saud, 2-night romance trip
Verified Expedia guest review
