10/10 Exceptional
Pool area was amazing, personel , breatfast was so good !!! Very outstanding option in Marrakesh !!
Andres
Andres, 1-night trip
Kenzi Menara Palace & Resort
Luxury Marrakech hotel with full-service spa, connected to a shopping center
Immerse yourself in the luxury of Kenzi Menara Palace & Resort, a family-friendly haven near Jemaa el-Fnaa. Indulge in a rejuvenating body treatment at O-SPA By Kenzi, tee off on the 18-hole golf course, or unwind with yoga classes at the health club. With free breakfast buffet and WiFi to keep you connected.
Very good
Popular amenities
- Bar
- Airport transfer
- Pool
- Non-smoking
Main amenities (12)
- Daily housekeeping
- 3 restaurants and bar/lounge
- Full-service spa
- 2 outdoor pools
- Free children's club
- Health club
- Outdoor tennis court
- Children's pool
- 24-hour room service
- In-room childcare
- Conference center
- Business center
For families (6)
- Children stay free
- Free cribs/infant beds
- Babysitting (surcharge)
- Children's pool
- Children's club (free)
- Playground on site
CA $205
CA $235 total
includes taxes & fees
Dec 19 - Dec 20
Why we love this property
Spa retreat sanctuary
The hotel features a full-service spa with daily access, couples rooms, and body treatments. A sauna, steam room, and yoga classes enhance this wellness haven.
Luxury in historic setting
Lush gardens frame this luxury hotel in a historic district. Designer stores tempt shoppers while the poolside restaurant serves delectable meals.
Dining experiences to savor
Culinary adventures await at 3 restaurants and a vibrant bar. Mornings start right with a complimentary buffet breakfast to fuel the day's explorations.
Room options
Check availability for these dates
Showing 14 of 14 rooms
deluxe triple room
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Private bathroom
Bathrobes
- 56 sq m
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
Premium Room, King Size Bed, Garden View
Wonderful
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Separate bedroom
- 55 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed OR 1 Twin Bed
Premium Room, King Size Bed, Pool and Atlas mountains View
Good
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
- 55 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed OR 1 Twin Bed
Premium Suite, King Size Bed, Garden View
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
- 109 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed OR 1 Twin Bed
Premium Suite, King Size Bed, Pool and Atlas mountains View
Exceptional
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
- 109 sq m
- 1 bedroom
- Mountain view
- Sleeps 3
- 1 Double Bed OR 1 King Bed
Premium Room, Twin Beds, Garden View
Excellent
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
- 56 sq m
- 1 bedroom
- Sleeps 1
- 1 Twin Bed
Premium Room, Twin Beds, Pool and Atlas mountains View
Highlights
Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
- 56 sq m
- 1 bedroom
- Sleeps 1
- 1 Twin Bed
Premium Suite, King Size Bed, Garden View
- Sleeps 2
Premium Room, King Size Bed, Pool and Atlas mountains View
- Sleeps 2
Premium Room, King Size Bed, Garden View
- Sleeps 2
Premium Suite, King Size Bed, Pool and Atlas mountains View
- Sleeps 2
Premium Room, Twin Beds, Garden View
- Sleeps 2
Premium Room, Twin Beds, Pool and Atlas mountains View
- Sleeps 2
Deluxe Triple Room
- Sleeps 3
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About the area
Av. Mohamed VI, Zone Agdal, Marrakech, 40000
About this property
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Kenzi Menara Palace & Resort Reviews
8.4
Very good
8.8/10
Cleanliness
8.2/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Service staffRoomFoodLobbyBathroomBreakfastRestaurantDrinksAir conditioningLive musicWhat guests liked
- Breakfast was delicious with a great selection and variety, including fresh made Moroccan treats. (6 reviews)
- The spa facilities were a highlight, offering a wonderful hamman and massage at a reasonable cost. (4 reviews)
From real guest reviews summarized by AI.10/10 Exceptional
I stayed with my family and a 4 year old. It was absolutely fantastic. Staff was on point very gentle and professional always smiling. From security to front staff to everyone who works there. The hotel was spotless. Lovely clean pools. Life guards always at hand. Breakfast was in abundance. Always lots to choose from. I would not hesitate to recommend anyone and family and friends. The room was hugh. Very spacious. Quite private. Everything worked in our room. Very hot water beatiful pressure. Bath and shower. Was very much nothing to fault about. A shuttle service from hotel to medina....every two hours. I will be back...when time permisses.
Sarfaraz
Sarfaraz, 4-night trip
8/10 Very good
The hotel stuff were so amazing and the concierge person called Sharif was so helpful with transport and he made our trip enjoyable with his services
Zawadi
Zawadi, 2-night trip
8/10 Very good
Cleanest place and friendly staff and concierge person Sharif he was an amazing person
Zawadi
Zawadi, 5-night trip
10/10 Exceptional
It’s nice clean close to the airport and activity
Amer
Amer, 3-night trip
10/10 Exceptional
A lovely place to stay with an amazing spa
Robert John
Robert John, 3-night trip
10/10 Exceptional
Amazing staff and hotel !
ahmed
8/10 Very good
Air condition could be better. Room temperature was about 23-25 degrees. We couldn’t het temperature lower. Same problem was our friends room. Even The mechanic couldn’t get The room cooler. Anyway we slept fine because room humidity was very low.
Pool area is superb!
Room pillows are very big and sleeping might be a problem for some people.
Room condition could be better.
Verified traveller
2-night trip
10/10 Exceptional
Excellent service, very kind staff. My family and i really enjoyed our stay there. Child friendly.
Yeasmin
Yeasmin, 7-night trip
10/10 Exceptional
Staff was extremely helpful and friendly.
william
william, 2-night trip
10/10 Exceptional
Menara Palace hotel is a true gem of Marrakech. The hotel is beautiful and everything you could ask for. The staff are incredibly friendly and helpful. Would highly recommend staying here.
Alastair
Alastair, 4-night trip
8/10 Very good
Really nice stay here. I have no negatives aside from food but that is very subjective being that I am a picky eater. Close to shopping centre, Food delivery delivers here and the rooms are very spacious.
Bathroom could be cleaner but once again good.
Damilola
Damilola, 5-night trip
4/10 Fair
The area was beautiful. Big, pool, enough seats outside.
However, the sheets were never changed during the 5 nights stay. Pillow was very uncomfortable. Breakfast was included and ok.
SPA was ok, could be better.
Behare
10/10 Exceptional
My family and I enjoyed our stay at this hotel. The staff was super friendly en they are very lovely with kids. It is a kids friendly hotel, they have seats for the little ones at the restaurant. The communication was good, everybody spoke English. The location and hotel is beautiful. Breakfast and dinner was very nice, a lot of choice. We arrived before the in check time and they where so kind to check us in early. I would definitly come back to this hotel when i'm visiting Marrakech again!
Boesjra Oenzila Ambrien
Boesjra Oenzila Ambrien, 7-night trip
8/10 Very good
Great stay, the buffet is really expensive. It’s much cheaper to order food at the pool bar or room service and it’s better quality than the buffet.
Shevon
Shevon, 6-night trip
6/10 Good
The area was isolated so it was good that a shuttle bus was provided to transport to medina. The food wasn't great, although we only ate once at the buffet in the evening but was very expensive particularly for the quality. We also felt at times the staff were slightly pushy which was a bit uncomfortable.
However the hotel was clean.
Lucy
Lucy, 5-night trip
8/10 Very good
Very good hotel, clean and stunning pool (be aware, that there is always DJ music in the afternoon).
Good food, but could be a bit more creative.
We had excellent days relaxing :)
Nils-Ole
Nils-Ole, 3-night trip
10/10 Exceptional
Very nice hotel. Pool is fantastic.
Dining is pretty good.
Beer selection could do with improvement. But overall very happy. Would love to stay again.
Benjamin
Benjamin, 3-night trip
8/10 Very good
Nice place. A bit old and outdated. The room was big. Good air conditioning. Big pool. The breakfast was standard but a plus for fresh made Msemen (Moroccan pancake/bread). The staff was helpful and nice.
Verified traveller
1-night trip
6/10 Good
Kenzi offered a generally acceptable stay, with a safe and quiet environment conveniently located near the city center. The readily available taxi service was a definite plus. However, several issues detracted from the experience. The staff's demeanor was less than welcoming. Despite two requests, our malfunctioning refrigerator was never repaired. Furthermore, we encountered a large cockroach in the restroom, which, after being dealt with by my husband, was not removed by housekeeping. Finally, the dinner was significantly overpriced, especially considering the mediocre quality of the food.
Sandy
Sandy, 5-night trip
6/10 Good
We had a wonderful stay at the hotel. The staff were friendly under our stay.When we were about to check out we received our depositum back for renting the towels at the. Pool and then the man at the reception wanted us to show him our luggage because he meant that there was missing a bathrobe from over room.
He Said it in a very rude tone. When we took our luggage out he didnt want to look at it.
That was a very unpleasent Way to end our holdiay and stay at the hotel.
Loubna
Loubna, 4-night trip
6/10 Good
The property had good facilities and was not too crowded overall. The pool and spa facilites were the highlight for us as that is what we wanted for this trip. We had a preimum room with graden view, very spacious. Even though we messaged beforehand regarding out dietary requirements. Communicating these with the staff was difficult, chef didn't come out to speak with us, level of english is very low for this level of hotel. They got our requirements wrong twice. Our food choices were very limited and disappointing.
Anoop
Anoop, 7-night trip
6/10 Good
Honestly, this resort has soooooooooooooo much potential to be nice. However, poor service and average food brings it down a lot.
Firstly, I agree with previous reviews that the breakfast staff were lousy and inattentive. We didn't get a single hello, or welcome when we arrived each morning. The food was very average with very little variety - let's just say this would have been good for a 3 star resort.
Moving onto the staff - there was a certain arrogance from some members at check-in that made us feel unwelcome and unable to ask simple questions. I'm not sure if this is down to a single individual (although one in particular comes to mind), or overall working culture they have at this hotel. Regardless, something needs to change.
Overall, as I said before, this place has so much potential as it has such nice rooms, pools, and relaxing areas. However, sub par food and really really bad service (for a 5* resort) reminds me more of a 3 star budget resort, rather than a 5* star one.
Eddie
Eddie, 6-night trip
8/10 Very good
This property was a little tired, particularly the bedroom. The shower was mouldy and needed resealing. The bathroom floor was not mopped all the time we were there. There was a disco in the hotel opposite our room which was loud. There was very little to do in the hotel in the evening. However, the food standard was excellent, but did become a little repetitive. The only short coming in the dining room was the lack of spoons for the lovely puddings.
There was an amazing outdoor pool but the water was so cold no one used it, which was a shame. There was also a kiddies club, although we did not have any children with us, the children we saw could not wait to get there so I assume that it was good.
The spa was excellent and we enjoyed a wonderful hamman and massage there, as a very reasonable cost.
Deborah
Deborah, 7-night trip
6/10 Good
The property itself is really nice and clean on the most part, rooms are very spacious. However what let us down was the staff and their lack of empathy and friendliness. We were made to wait until 2.30pm to check in where our documents and booking clearly listed check in was 2pm the reception staff argues the hotel policy is check in at 3pm and stated that my booking must be wrong. We had a two year old with us and he was getting fed up from waiting so long? The staff did not take this in consideration. The breakfast on day one was nothing short of a shambles there was hardly any staff around to help- dishes were empty and I had to queue for 20 mins just to get a drink. The drinks dispensers were empty and it took ages for staff to sort this, once these were filled there were not empty glasses- a number of guest complained and some even left without drinks. On the first evening I needed milk for my two year old and asked reception to assist with this It took three attempts to sort this out in the end I had to walk down to get it from reception- to my surprise we were charged 60 dirhams for a carton of milk that costs 8-10! I feel being a 5 star hotel they should have showed compassion and been a bit more helpful in situations like this or even provided it. Another issue we had was on leaving we were made to wait until the staff checked the mini bar was not used and no charges were due- i felt like the staff didn’t trust us and it made us feel belittled. Not 5 star experience
Aqsa
Aqsa, 4-night trip
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