2/10 Poor
29 Jul 2024
This was my worst hotel experience I have ever experienced. Not only is there no hot water but the room itself was freezing cold. We were all very cold despite bundling up with several layers. The room had a broken portable heater that didn’t turn on. We asked reception and they said they wish they had another one but couldn’t not help. They promised us extra blankets but never brought them. We spoke to another guest and she was also freezing cold. Please avoid this property. It should not be listed on Expedia at all. We had to find another hotel that same night and they ended up having to pay a night despite us not even staying there!! We even had a message from the hotel about a full reimbursement and they still charged a night.
Esther
Esther, 5-night trip with friends
Verified Expedia guest review