2/10 Poor
6 Jan 2025
Most dissapointed
Unfortunately the stay was absolutely terrible. We spent a grueling day on the road travelling, fatigued to the limit and needed to desperately rest. However, unruly kids made an incredible noise from 11pm onwards to early morning hours. We tried calling reception 3 different times but kept getting put through to voicemail.
I went outside at one point and hollered for some quiet to no avail though.
After a night of very little sleep our complaints the next morning was received with nonchalance and a fleeting comment of how everyone complained. Which made sense in hindsight not answering any of our calls and letting it go to voicemail.
We found the stay and the demeanor of the staff unprofessional and most dissapointing for a hotel with what's supposed to have a more luxury-end reputation.
Unfortunately and ultimately a reward wasted for us.
Simon
Simon, 1-night trip
Verified Hotels.com guest review