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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property
Luxury hotel with 10 restaurants, connected to a shopping center, near Great Mosque of Makkah

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Building design
Exterior
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Reception
Residential Suite Haram

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Spa
  • Parking available
  • Gym
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 10 restaurants
  • Breakfast available
  • Free children's club
  • Health club
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Children's club
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
The price is CA $370
CA $447 total
includes taxes & fees
Jan 8 - 9 Jan 2025

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Signature Suite, 2 Bedrooms Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms Haram View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 King Bed (Residential - Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, City View (Residential)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds, City View (Residential)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 2 Twin Beds (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds, City View

Triple Room, 3 Single Beds, City View

Triple Room, 3 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, Accessible, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Presidential suite Kaaba View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Quad Haram Multiple Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 4 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds (Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Residential Suite Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Haram

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Haram

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Haram

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Kaaba View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Kaaba View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Building design

Swissôtel Al Maqam Makkah

Free WiFi
Restaurant
Connecting rooms available
Air conditioning
8.6 out of 10, Excellent, (738)
The price is CA $376
CA $454 total
includes taxes & fees
Jan 7 - 8 Jan 2025
Swissôtel Al Maqam Makkah
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About the area

Map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955

What's nearby

  • Great Mosque of Makkah - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • Kaaba - 7 min walk
  • Well of Zamzam - 8 min walk
  • King Fahad Gate - 8 min walk

Getting around

  • King Abdulaziz Intl. Airport (JED) - 79 min drive
  • Makkah Station - 19 min drive

Restaurants

  • ‪Swiss Express - ‬6 min walk
  • ‪Almsharf Lounge - ‬6 min walk
  • ‪29Th Floor - ‬4 min walk
  • ‪Al Majlis - ‬1 min walk
  • ‪بيتزا هت - ‬1 min walk

About this property

Makkah Clock Royal Tower, A Fairmont Hotel

Makkah Clock Royal Tower, A Fairmont Hotel features a free kids' club and puts you within a 10-minute walk of Great Mosque of Makkah and Kaaba. Guests can indulge in deep-tissue massages or reflexology, and Atyaf, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a health club, a fitness center, and a snack bar/deli. Fellow travelers love the helpful staff and location.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Swahili, Turkish, Urdu

At a glance

DONE

Hotel size

    • 1650 rooms
    • Arranged over 60 floors
DONE

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 16
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
    • Couples wishing to share a room must provide proof of marriage
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) in rooms*
LOCAL_PARKING

Parking

    • Onsite valet parking (SAR 250 per day)
DONE

Other information

    • Designated smoking areas
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 10 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's games
  • Fireplace gate
  • Stair gate

What to do

  • Shopping

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference center (23379 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Spa services
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.

Dining

Atyaf - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Aja - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
The Grill - This steakhouse serves dinner only. Open select days.
Mazaq - This café serves light fare only.
Al Dar - This bistro specializes in Middle Eastern cuisine. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for SAR 0 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately SAR 140 for adults and SAR 70 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for SAR 250.0 per night

Parking

  • Valet parking costs SAR 250 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 10007336

Also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Frequently asked questions

Does Makkah Clock Royal Tower, A Fairmont Hotel offer free cancellation for a full refund?
Yes, Makkah Clock Royal Tower, A Fairmont Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Makkah Clock Royal Tower, A Fairmont Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Makkah Clock Royal Tower, A Fairmont Hotel?
Yes. Valet parking costs SAR 250 per day.
What are the check-in and check-out times at Makkah Clock Royal Tower, A Fairmont Hotel?
You can check in starting at 4:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Makkah Clock Royal Tower, A Fairmont Hotel and nearby?
Makkah Clock Royal Tower, A Fairmont Hotel has a health club and spa services.
Are there restaurants at or near Makkah Clock Royal Tower, A Fairmont Hotel?
Yes, there are 10 onsite restaurants, featuring international cuisine.
What's the area around Makkah Clock Royal Tower, A Fairmont Hotel like?
Makkah Clock Royal Tower, A Fairmont Hotel is in Al Hajlah, a short 6-minute walk from Great Mosque of Makkah and 7 minutes' walk from Kaaba. Travelers give top marks for the hotel's prime location.

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

amaizia, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Hotels.com guest review

8/10 Very good

Irshad, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
qouraimi, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dana, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Seif, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sofia, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Rude staff, hot water and AC issue
At check in hotel did not provide any luggage service to room. For almost half of the stay room was super cold and their thermos was not working. They had some weird way of getting room to warm up. Needed extra blankets so we can sleep without freezing. Something to double click some button instead of normal one click. Not sure why?Bathroom hot water was also not easy to figure out. It has to do something with some additional button to press to allow for knob to turn full to let hot water in. Both times had to call front desk for help. Cafe team has some rude staff. I wanted to get couple of eggs fried and despite being first in line, the guy started shouting at me. Needless to say I did not order any from that rude guy for my entire staff. I came to stay to get some rest and did not appreciate yelling by their staff. Very rude experience. Will not stay again at this hotel.
Jawid, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gulsinoy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The customer relations manager MS ~Haneen Alghuraibi was extremely helpful and very efficient. She went extra lengths to make sure our stay was comfortable. The dining manager Mr mehmat on 29 floor was very friendly and efficient. The views are amazing, just the walk to the restaurant is a bit long for people with physical challenges
Nadeem, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Salman, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nawaz, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

sharique, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Liban, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tariq, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Omra
All in all it was very pleasant trip Customer service great Clean and comfortable We enjoyed it very much
jamal, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Meshaal, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mohammed, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ammar, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Very clean, great service however was promised a view and I had partial to no view! Moreover I have tried to contact hotel many time through the hotel questions and I didn’t get any responses on shuttle service or adding an extra bed before arrival. Hotel was very clean and service was great and workers very friendly;
Nareeman, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mohammad, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The best hotel under the clock tower
Excellent accommodation. The best hotel with the best view . Very clean. Great location.
Juwariah, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Too busy and poor service be ready to wait
Took for ever to check in and kept getting told room would ready in 30 minutes eneded up waiting 3 hours and checking every 30 minutes. Then booked a taxi to train station and was 5 times cost of an uber and told it woudl be safe and on time came an hour late and run to train with a porter and kids in tow. Paid for premium experience and was not deliverd. Booked a suite for 4 people came with 2 coffee pods when checkkng in 4 the next day and zero on the next day .
Aftab, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review