Hotel Pullman ZamZam Makkah offers a great location, putting you within just a 10-minute walk of Great Mosque of Makkah and Kaaba. For a bite to eat, guests can check out Al Zahra, one of 2 restaurants, which serves breakfast, lunch, and dinner. Fellow travelers love the breakfast and location.
Languages
Arabic, English, French, Hindi, Indonesian
At a glance
Hotel size
1315 rooms
Arranged over 33 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Couples wishing to share a room must provide proof of marriage
Children
Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite valet parking (SAR 400 per day)
Other information
Designated smoking areas
No alcohol allowed onsite
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 restaurants
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
What to do
Shopping
Working away
Meeting rooms
Computer station
Conference space (1076 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2005
ATM/banking
Safe-deposit box at front desk
Library
Shopping mall on site
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Art Deco architecture
Accessibility
Wheelchair accessible
Elevator
Room amenities
Be entertained
32-inch flat-screen TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Bathrobes
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Select Comfort mattress
Free crib/infant bed
Rollaway/extra bed (surcharge)
What to enjoy
Separate dining area
Separate sitting area
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Mobile key entry
Special features
Dining
Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.
Awards and affiliations
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately SAR 90 per person
Early check-in can be arranged for an extra charge of SAR 400 (subject to availability)
Late check-out can be arranged for an extra charge of SAR 400 (subject to availability)
Renovations and closures
The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
Children & extra beds
Rollaway beds are available for SAR 400.0 per night
Parking
Valet parking costs SAR 400 per day
Policies
Only Muslims are allowed to enter the holy cities of Mecca and Medina.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts major credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 10001442
Also known as
Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah
Frequently asked questions
Does Hotel Pullman ZamZam Makkah offer free cancellation for a full refund?
Yes, Hotel Pullman ZamZam Makkah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Pullman ZamZam Makkah?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Pullman ZamZam Makkah?
Yes. Valet parking costs SAR 400 per day.
What are the check-in and check-out times at Hotel Pullman ZamZam Makkah?
Check-in start time: 2:00 PM; Check-in end time: 9:00 AM. There's a charge of SAR 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of SAR 400 (subject to availability). Contactless check-in and check-out are available.
Are there restaurants at or near Hotel Pullman ZamZam Makkah?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Hotel Pullman ZamZam Makkah like?
Hotel Pullman ZamZam Makkah is in Al Hajlah, a short 6-minute walk from Kaaba and 2 minutes' walk from Great Mosque of Makkah. Travelers love the hotel's prime location.
Hotel Pullman ZamZam Makkah Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.2/10
Staff & service
6.8/10
Amenities
6.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Exceptional
12 Jan 2025
Fantastic
Noraini
Noraini, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Jan 2025
Noorjahan
Noorjahan, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Jan 2025
Amazing stay
Hotel service and customer relationship was amazing. Family friendly and security was top.
jamila
jamila, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Dec 2024
Asger
Asger, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
MAJEED
MAJEED, 3-night trip
Verified Hotels.com guest review
2/10 Poor
19 Dec 2024
yasser
yasser, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Dec 2024
Ali
Ali, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Dec 2024
Overall experience is very good
Muhammad
Muhammad, 5-night trip
Verified Hotels.com guest review
6/10 Good
12 Dec 2024
Bed bugs!! Please fix it for the sake of God!
I was there for two nights. The second night I got terrible bed bug bites. That was really bad. They should really improve the cleanliness of their rooms and make sure there is no bed bugs or cockroaches. The amount of money they charge for their rooms would be justified if there were no bed bugs! Food is good quality and the staffs are mostly good and helpful. Another issue was: I paid for haram courtyard view room but I received a room without the haram view. So they should have charged me less for not giving me the right type of room.
K M
K M, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Muhammad
Muhammad, 4-night trip
Verified Hotels.com guest review
8/10 Very good
17 Oct 2024
JAVAID
JAVAID, 5-night trip with friends
Verified Hotels.com guest review
8/10 Very good
14 Oct 2024
Overall experience and services are pretty good except one issue.
I booked a room with Haram view but firstly they gave us city view then after our insists they gave us a room with the partial view.
I was disappointed as I paid extra for the view and there is no refund for that.
ASMA
ASMA, 3-night family trip
Verified Expedia guest review
6/10 Good
8 Oct 2024
Okay, subpar
For a 5 star hotel, you would expect better. It was an okay experience. We had half board included with breakfast and dinner. Do not recommend it at all at this hotel. The food was almost inedible and was horrible. There were not too many choices and the cusine was veryyy limited. We stayed at zamzam before to but this was the first time we included dinner. Save your money and don't at here. Hotel rooms were good, service was regular. Nothing above and beyond. We have stayed at swisshotel and the food snd service was always better
Usman
Usman, 4-night trip
Verified Hotels.com guest review
4/10 Fair
8 Oct 2024
Noise around the room from lobby
Mahmoud
Mahmoud, 3-night trip
Verified Expedia guest review
8/10 Very good
6 Oct 2024
Muhammad
Muhammad, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Oct 2024
Afshan
Afshan, 1-night trip
Verified Hotels.com guest review
6/10 Good
5 Oct 2024
Very old and not well maintained
Jannatul
Jannatul, 3-night family trip
Verified Expedia guest review
6/10 Good
4 Oct 2024
Maryan
Maryan, 1-night trip
Verified Expedia guest review
10/10 Exceptional
1 Oct 2024
Moeen
Moeen, 3-night trip
Verified Hotels.com guest review
8/10 Very good
1 Oct 2024
Excellent stay, perfect location. Room good, and taken care of by Mohammad Jane. Breakfast was great. Plenty of eating places in and around the clock tower.
Mohammed
Mohammed, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Sep 2024
Amir
Amir, 4-night trip
Verified Expedia guest review
8/10 Very good
30 Sep 2024
Shahnaz
Shahnaz, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 Sep 2024
Esmaeel
Esmaeel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sep 2024
Great
Syed
Syed, 1-night family trip
Verified Expedia guest review
4/10 Fair
18 Sep 2024
Electric sockets were lose, cabinets above sink were moulded, the safe was completely lose and unscrewed from wall, only had two working charging sockets for a 3 bedroom, bathroom was below average for a 5 star. Overall I have stayed in a better 2 star hotel. Not worth this price at all